Senior ServiceNow ITSM Developer

Kennesaw, Georgia;
Posted Mar 04, 2025

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

The Senior ServiceNow ITSM Developer is the technology subject-matter expert responsible for the analysis, design, configuration, and implementation of software development projects with ServiceNow ITSM, ITAM, and ITOM. Works on multiple projects and development efforts and provides technical and architectural guidance on complex initiatives and works closely with on-shore and off-shore resources. The candidate should have at least 7 - 10 years of hands-on programming experience.

This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.

 Key Responsibilities

  • Support the standup, configuration, and implementation of the modules supporting ServiceNow's ITSM, ITOM, and ITAM capabilities.
  • Design, Create, and Maintain reporting inclusive of Platform and Performance Analytics, Process Mining, and KRIs, KPIs, and Control Metrics both at a process/workflow and Operational perspectives.
  • Develop Interactive Dashboards, Widgets, Workspaces.
  • Create and maintain Forms, Reports, Views, Workflows, Business Rules, Scripts, ACLs, Groups and Roles
  • Create and configure tool integrations with ServiceNow (Netcool, Kafka, etc.)
  • Assist with design, creation and cataloging of business process flows.
  • Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
  • Oversee the integration of information into the CMDB from ServiceNow Discovery and APIs, ensuring accuracy and consistency.
  • Utilize your experience in creating APIs to establish seamless communication between ServiceNow and other systems.
  • Design and implement robust APIs that contribute to efficient data exchange.
  • Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
  • Utilizes multiple architectural components (across data, application, business) in design and development of client requirements
  • Performs Continuous Integration and Continuous Development (CI-CD) activities
  • Contributes to story refinement and definition of requirements
  • Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle
  • Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause
  • Performs spike/proof of concept as necessary to mitigate risk or implement new ideas

Required Qualifications:
  • Expert knowledge of ServiceNow CMDB, ITSM applications with at least 5+ years of hands on experience
  • 7+ years of experience working as a ServiceNow Developer
  • 5+ years of experience working in the Discovery module of ServiceNow
  • Proficiency with API development (SOAP OR REST)
  • Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologies
  • Expertise in ServiceNow development, JavaScript, Angular JS or React JS
  • Proficiency in ServiceNow Flow Designer
  • Excellent written and verbal communication skills
  • Experience with complex and global projects

Desired Qualifications:
  • Very strong analytical skills
  • ITIL Foundations certified or higher preferred
  • B.S. in Computer Science or related technical field

Skills:

  • Application Development
  • Automation
  • Collaboration
  • DevOps Practices
  • Solution Design
  • Agile Practices
  • Architecture
  • Result Orientation
  • Solution Delivery Process
  • User Experience Design
  • Analytical Thinking

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-25007827

Travel: Yes, 5% of the time

Illinois pay and benefits information

Illinois pay range:

$88,800.00 - $145,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Street Address

Primary Location:
210 Townpark Dr NW, GA, Kennesaw, 30144
Additional Locations:
8001 VILLA PARK DR, Richmond, Virginia, United States 7105 CORPORATE DR, Plano, Texas, United States 2505 W CHANDLER BLVD, Chandler, Arizona, United States 800 W TRADE ST, Charlotte, North Carolina, United States 540 W Madison St, Chicago, Illinois, United States

Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling 1.877.760.2076. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Please note: Messages left for other purposes such as following up on an application or non-disability related technical issues, will not receive a response.

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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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