Front Desk Concierge

ABOUT US:

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner. 

We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.  

POSITION OVERVIEW:

The U.S. Chamber of Commerce seeks a customer service professional to join our team and serve as the Chamber’s ambassador to guests at our historic Washington, D.C., headquarters. The front desk concierge serves a critical, central role in close partnership with the Chamber’s Events, Security, IT, and Creative teams to manage the full life cycle of the guest experience, from the initial invitation to day-of arrival and post-visit tracking and reporting.  

RESPONSIBILITIES:

• Host all visitors to Chamber headquarters, whether they are attending an executive meeting, participating in an event, or preparing for an interview.
• Oversee the entire arrival experience from guest check-in through the arrival software platform and security badging to connecting with the guest’s Chamber host and providing a warm welcome through hospitality protocols.
• Collaborate with the Events, Security, IT, and Facilities teams to manage and prepare the daily schedule of events and guest visits.
• Communicate with the Chamber’s Executive Office to deliver a white-glove experience for VIPs.
• Answer the main telephone line, manage the email box, and direct inquiries to appropriate staff.
• Maintain knowledge of the Chamber teams’ expertise, leadership, and key external partners.
• Support events and conferences through on-site registration.
• Help manage the Chamber’s conference center operations. 

REQUIREMENTS:

• A deep commitment to customer service and a gracious, positive attitude.
• Meticulous attention to detail and superior organizational skills.
• Excellent verbal and written communication skills.
• Poise and confidence in communicating with senior executives, dignitaries, and delegations.
• Comfort working in a fast-paced environment and managing multiple competing priorities simultaneously.
• Proficient in Microsoft Office Suite, notably Microsoft Excel and Microsoft Word.
• Data entry skills and experience with guest registration and/or event reservation software—for example, in an office building, private club, or hotel environment.
• Knowledge of and enthusiasm for local attractions and destinations.
• Bachelor’s degree preferred.

We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, status as a protected veteran, genetic information, or any other characteristic protected by federal, state, or local law. Our talent acquisition and employment policies are inclusive. We respect both the spirit and letter of the laws of equal employment opportunity.