Job DescriptionDescriptionTHE SALVATION ARMY
SEATTLE SOCIAL SERVICES
Case Manager - Unified Care Team
Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!
The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.
Use your administrative and social services skills as a Case Manager - Unified Care Team!
The Case Manager for the Bills Bed/Unified Care Team program will provide trauma-informed care, case management, and general and intensive social services for persons self-identifying as male-often with co-occurring disorders-who are experiencing homelessness, which includes all or part of a comprehensive housing readiness assessment (HRA), individualized service plans (ISP), and service-intensive case management intended to assist the individual towards self-sufficiency. The UCT program engages clients using strength-based, client-centered methodologies to establish an alliance to assure that the client is respected, motivated, and supported to reach goals identified by the client and the case manager.
This position is full-time, non-exempt, and located in Seattle, Washington.
Pay Rate: $28.45/hour
Duties & Responsibilities
Provide comprehensive case management that includes screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; and connecting clients to health, mental health, employment, housing, and other community resources.
Provide case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence in a goal-directed, task-centered, and time-limited manner.
Provide information regarding services and provide transportation as needed to people seeking services.
Continually monitor and evaluate each client's progression through their case management plan and develop corrected action revisions to the plan as needed.
Asist clients with applications for Social Security or any state assistance.
Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
Participate in training as assigned and coordinate in-house training for staff.
Develop and maintain team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.
Serve as a mentor to fellow staff members, including the Case Manager's Assistants (CMA).
Consult on client cases as needed, provide support for complex cases, and report pertinent information to the Program Manager.
Participate in staff and case management meetings by providing case summaries and client status information.
Adhere to strict boundaries and professional ethics in the care of others.
Monitor adherence to program rights, responsibilities, and policies.
Co-facilitate monthly house meetings with the Program Manager and the other case managers.
Cover shifts if necessary with the Program Manager
Assist with scheduling and performing the periodic review of case files, case notes, and other pertinent information for quality assurance, and compliance with funding contract requirements.
Assist the Program Manager in the tracking and assigning of clients to case managers.
Assist the Program Manager with the development of case management standards, guidelines, and paperwork to assure high-quality care management to program participants.
Assist with developing an after-care Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to self-sufficiency. Successfully exit clients from the program using progressive engagement strategies.
Maintain weekly contact with caseload for the first thirty dates of program participation.
Keep accurate and timely case management and staffing notes, as well as organized and confidential records. Input client case records in WellSky, HMIS, or other database systems. Ensure that case records, social services systems (WellSky and HMIS) and other required forms and reports are maintained in the prescribed format.
Complete the following training: The Salvation Army driving training, The Salvation Army's Protecting the Mission training, HIPPA Compliance training, Clarity (HMIS) and WellSky database training.
Education & Experience
Bachelor's degree in social work or human services. Three plus years of experience in case management, housing navigation, or similar experience will also be considered.
Experience in three or more of the following fields: human services, veterans' services, case management, housing navigation, community building, and knowledge of resources available for persons experiencing homelessness that may have co-morbidities.
Experience working with persons experiencing homelessness in shelter/residential programs.
The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.
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A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.
Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.
Paid Vacation:
Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months' service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.
"The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds."
Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then the processes described in this summary should be followed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.