Radiology Support Specialist I

CHILDRENS HOSPITAL MEDICAL CENTER OF AKRON - Akron, OH

Posted: 5/4/2024 - Expires: 8/2/2024

Job ID: 273157278

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Job Description

Full Time, 40 Hours per Week

Variable Shift, 9:30am to 6pm

Hybrid (Onsite 2-3 days per week)

Summary:

Serves as first point of contact for coordinating Radiology Services for out-patients, internal and external providers and other clinical and support staff. As a team member, you will work to provide the best care and services, to ensure customer satisfaction and a positive patient experience, upholding the Akron Children's Hospital's culture and values.

Responsibilities:

Manages complex scheduling and coordination of services for Radiology appointment requests.
Responsible for knowledge and understanding of clinical criteria warranting specific Radiology orders, and scheduling according to the Department of Radiology guidelines.
Responsible for verifying and ensuring that all patients' physician orders are received, written and ordered correctly and in accordance with Radiology guidelines and protocols.
Ability to communicate STAT results to providers and patients, while maintaining HIPPA compliance and demonstrating sensitivity to the patients and families.
Gathers appropriate registration information, including demographic and insurance verification to expedite the Authorization/ Pre-Certification process and to achieve optimal reimbursement.
Greeting and registering outpatients for their appointments that includes gathering accurate demographic and financial information or scheduling of walk-in patients.
Other duties as required.

Other information:

Technical Expertise
Experience working with all levels within an organization is preferred.
Experience in healthcare is preferred.
Basic knowledge of medical terminology and patient scheduling experience preferred.
This position requires excellent communication skills.

Education and Experience
Minimum of 1 year experience in patient registration, scheduling, office, or a customer service role, using computers, required.
High School Diploma or GED required.
CHAA (Certified Healthcare Access Associate) or related medical certification a plus.
This position requires telephone work, customer interface, the ability to work independently and use sound judgement

Full Time

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
EEO is the law, please click/copy paste the link below to learn more:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 79301858
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 4; Workplace Documentation: 4

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Radiology Support Specialist I

CHILDRENS HOSPITAL MEDICAL CENTER OF AKRON - Akron, OH

Job Description

Job Summary