Job Listing
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Job ID: 13998916 |
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Job Location: |
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How to Apply: | To see employer contact information, log in or register. |
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Job Title: | Specialist, Operational Support |
Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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Salary Offered: | Unspecified |
Benefits: | Unspecified. |
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Physical Required: | Unspecified |
Drug Testing Required: | Unspecified |
Education Required: | High School Diploma/GED |
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Experience Required: | Unspecified |
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Required Skills: | Please see the job description for information about required job skills. |
Preferred Skills: |
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Job Description: |
Job Summary Purpose:
-To provide highest level of service to RIA firms on complex operational activities, while coordinating efforts between C&C and Operations.
-Enhance the RIA firm's experience through use of knowledge related to operational policies and procedures, as well as products and services on the C&C platform.
Job Description Principal Responsibilities: Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from Operations departments, RBC Business Units, external customers or industry participants. Address escalated questions independently, while escalating matters as appropriate following established department procedures. Participate in regular discussions with assigned groups to keep up-to-date on technical, operational and business issues. Accurate and timely completion of daily tasks Develop and maintain positive working relationships with RIA firms, other internal departments, and business units. Proactively looks for ways to improve the relationship with firms wherever possible Remain current on industry rules, regulations and practices. Assist in implementing new firm policies and procedures, and regulatory requirements. Perform other duties and responsibilities as assigned. Job Skills Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Operations Support, Process Improvements, Time Management Additional Job Details
Address: 250 NICOLLET MALL:MINNEAPOLIS
City: Minneapolis
Country: United States of America
Work hours/week: 40
Employment Type: Full time
Platform: Wealth Management
Job Type: Regular
Pay Type: Salaried
Posted Date: 2024-03-21
Application Deadline:
Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Refer to ID 78791263 when applying |
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