Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
In our department, we help individuals with hearing and communication disorders and treat patients who have injuries, illnesses or disabilities. Our patients have problems that can lead to social isolation, unemployment and depression. Our goal is to help them with their challenges so that they may enjoy improved quality of life. We are looking for an individual who is dedicated to helping others. We care a great deal for those that work in our department. The individual holding this position will: facilitate patient access to audiology services by answering incoming patient calls at our Call Center, regularly surveilling the clinician appointments in order to expedite priority patients, will work with other departments to coordinate visits for patients receiving multidisciplinary care within the Health System, and use problem-solving skills to manage challenging situations. Customer service is heavily emphasized at the Call Center. When needed, this individual may be required to work in other locations, including Audiology, Speech Pathology, and Rehabilitation Clinics in Westwood and Santa Monica. May be asked to cover Saturday clinic.
Salary Range: 29.42-42.14 Hourly
- Ability to demonstrate CICARE in all patient interactions, both in person and over the telephone.
- Knowledge of internal computer systems such as Care Connect (EPIC)
- Knowledge of computer programs such as Microsoft Word, Excel and Access.
- Effective organizational and time management skills.
- Individual must be adaptable to change.
- Ability to work effectively in a team environment to accomplish identified goals.
- Strong communication and problem solving skills.
- Must be able to multitask in a fast-paced work environment. Ability to prioritize assignments when faced with heavy workload, deadlines, interruptions, and competing requests to complete tasks in a timely manner.
- Interact diplomatically with a diverse population composed of staff, physicians, administrators, and outside personnel.
- Recognize and deal appropriately with sensitive and confidential issues.
- Healthcare experience highly preferred.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
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MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
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SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
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EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
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RENE
If you want to grow professionally, this is the right place for you.
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ERA
We are family here. We support each other. We collect together.
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ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
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JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
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ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
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DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
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DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
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RADU
UCLA is very diverse in its personnel as well as its many research fields studied
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JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
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SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
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TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.