Job Listing
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| Job ID: 14002163 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Front Office Associate Lead |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Lead Front Office Associate to join our team. As a Lead Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients and performing other duties as assigned. Takes on a leadership role with the greater administrative team; from process improvements, staff planning, training and supervision. This is a fulltime position working Monday-Friday typically day shifts; occasional early AM and PM shifts; includes Saturday rotation 2-3 times per year. Great leadership opportunity in the healthcare field!
ESSENTIAL DUTIES AND RESPONSIBLITIES:
(55%) Registration
Greets in and checks-in of patients scheduled for imaging services; processes payment as needed
Answers phones and handles calls in an efficient and friendly manner
Fields calls appropriately for center associates
Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
Orders office supplies as needed
Maintains supply of patient information sheets
Pushes imaging via electronic interfaces
Completes confirmation calls and provides preparation instructions to patient
Faxes reports, billing information, and medical release forms as requested
(25%) Scheduling & Insurance
Schedules patients and enters orders
Checks all exams for pre-certification with patient's insurance company
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
Maintains an up-to-date and accurate pending-scheduling list
Maintains an up-to-date and accurate database on all current and potential referring physicians
(15%) Staff Support
Coordinates the training and onboarding of new associates Leads regular staff meetings and associate one-on-ones
Assists in the hiring process for new associates
Leads regular team meetings and associate one-on-ones
Monitors and approves timecards
Initiates and participates in annual performance evaluations, development and performance management of associates
Helps develop associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
Evaluates workflow and implements process improvements for the team
Ensures team has knowledge of company and department policies and corresponding procedures are in place
Supports associates ensuring highest level of patient satisfaction
Manages department in the absence of supervisor and coordinates schedule to ensure appropriate coverage
Leads special projects and/or committees, as assigned
(5%) Performs other duties as assigned
Required:
High school diploma or equivalent
3+ years customer service with demonstrated ability to serve as a resource to others, coach and train associates, and identify and implement process improvement opportunities. Minimal processing errors.
Working knowledge of Microsoft Office
Proficient with using computer systems and typing
Preferred:
Prior supervisory or leadership experience in an office environment
Medical front office experience
Bilingual
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!
RAYUS Radiology is an EO Employer/Vets/Disabled.
#LI-JH1
Rayus is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
Rayus and its associates have an employment relationship, which is known as employment-at-will. This means that either Rayus or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.
Refer to ID 78812876 when applying |
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