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EVERSOURCE

RECRUITMENT FRAUD NOTICE

Work Asset Management and Quality Assurance/Quality Control Supervisor

12/18/2024

Locations Berlin, Connecticut; Auburn, Massachusetts

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Job Description

Work Asset Management and Quality Assurance/Quality Control Supervisor

12/18/2024

Locations: Berlin, Connecticut; Auburn, Massachusetts

Role and Scope of Position:
The Supervisor, Work Asset Management (WAM) and Quality Assurance/Quality Control (QA/QC) is responsible for supervising the WAM administrators and overseeing the QA/QC process. They will ensure the efficient and accurate use of the work management system, Maximo, while also providing substantial QA/QC oversight to maintain compliance and data quality. The Supervisor will collaborate with the IT department to implement necessary updates and modifications to ensure regulatory and compliance requirements are met. Develop and implement quality assurance and quality control processes for the Maximo system to ensure data accuracy and integrity. Provide oversight and guidance to the team responsible for maintaining the Maximo system, ensuring they adhere to regulatory and compliance standards. Stay up-to-date with changes in regulatory and compliance requirements and communicate any necessary updates or changes to the team.

Essential Functions: 

  • Supervise and provide guidance to the WAM administrators in setting up and analyzing Preventative Maintenance (PM) frequencies for various work types.
  • Ensure that the Maximo system is in compliance with all state and federal regulations. Stay up-to-date with changes in regulatory and compliance requirements and communicate any necessary updates or changes to the team.
  • Collaborate with the IT department to implement necessary updates and modifications to ensure regulatory and compliance requirements are met. Providing oversight and guidance to the team responsible for maintaining the Maximo system, ensuring they adhere to regulatory and compliance standards.
  • Develop and implement quality assurance and quality control processes for the Maximo system to ensure data accuracy and integrity.
  • Ensure all equipment (locations/assets) required to be entered in GIS systems and Work Asset Management Systems are accurately entered and subsequent PM's/Routes are created for compliance inspections.
  • Review and assure the quality and accuracy of data on a regular basis, taking corrective actions as needed. Collaborating to establish and implement quality control procedures for work orders, inspections, and reporting data.
  • Conduct regular audits of work requests to identify duplications and audit/create work orders for Maintenance/Meter Services to perform required corrective maintenance.
  • Oversee the QA/QC process, ensuring that completed work is reviewed for completeness and accuracy.
  • Work to identify and address any data quality issues or process improvements.
  • Prepare data, presentations, reports, or information as needed to support business improvement initiatives.
  • Respond to regulatory requests for information and provide input to business decision making and goals and budget development processes.
  • Proactively learn about the company, industry, and the business areas being supported to understand, validate, and communicate performance results and progress of business initiatives.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

  • Design, build, analyze, and interpret data models (relational tables or databases) and use data from a data warehouse or other database.
  • Identify and ensure data quality and accuracy.
  • Strong communications and interpersonal skills.
  • Strong mathematics capabilities, conceptual/analytics capabilities, and process analysis tools use.
  • Basic understanding of 49 CFR 192 code compliance requirements.

Education:

  • Bachelor's Degree in Information Technology, Engineering, Business Administration, Finance, Accounting, Economics, Mathematics, related discipline, or equivalent experience.
  • Master’s degree preferred.

Experience:

  • Minimum of five (5) years of experience required.
  • Experience in gas distribution, utility, or technical strongly preferred.

Compensation and Benefits:

  • Eversource offers a competitive total rewards program.  The annual salary range for this position is $127,710.00 to $141,900.00, plus incentive. Salary is commensurate with your experience.  Check out the career site for an overview of benefits.

Working Conditions:

  • Work is performed both in an office environment and in the field to conduct audits, training, and resolve complex problems. Occasional travel to other company locations may be required for specific projects or training.
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
  • This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing.

#gasajd

#LI-KS1

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

Apply

Overview

If you are looking for a hands-on career or the opportunity to lead a team, then Operations may be for you. They are the main source of providing our customers with the essential product that makes their lives easier—power. Whether you're working with electricity or natural gas, you'll use your mechanical skills in a hands-on job and deliver results to our customers on a daily basis. You'll work collaboratively with a variety of people and departments and learn about different parts of the business while making a big impact for our customers and communities. You'll receive a variety of training to help you learn how to do your job safely. Training typically includes classroom instruction, e-learning, field simulations and on-the-job learning with a peer coach.

  • Job Level - Entry, Mid,
    Senior, Executive
  • Travel between CT/MA/NH
    may be required

About us

We are Eversource

At Eversource, our mission is to safely deliver reliable energy and superior customer service to our electric, natural gas and water customers across New England. We do this ethically, respectfully and honestly to meet the expectations of our customers, regulators and ourselves.

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Check out this video about Energy Efficiency at Eversource with Vice President Tilak Subrahmanian.

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Success Profile

What makes a successful Gas Operations team member?

Check out the top traits we're looking for and see if you have the right mix.

  • Collaborative
  • Focused
  • Team Player
  • Adaptable
  • Detail Oriented
  • Positive

Culture

  • We are dedicated to our employees and customers
  • Safety is a core value at Eversource
  • We live out our mission of delivering reliable energy
  • We are committed to creating an inclusive workplace where all employees, customers and stakeholders are respected and valued

Career Path

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  • Entry Level DO NOT FORGET TO ADD ACCESSIBILITY TEXT
  • Skilled Craft Worker DO NOT FORGET TO ADD ACCESSIBILITY TEXT
  • Crew Leads DO NOT FORGET TO ADD ACCESSIBILITY TEXT
  • Foreman DO NOT FORGET TO ADD ACCESSIBILITY TEXT
  • Supervisor DO NOT FORGET TO ADD ACCESSIBILITY TEXT
  • Manager DO NOT FORGET TO ADD ACCESSIBILITY TEXT
  • Director DO NOT FORGET TO ADD ACCESSIBILITY TEXT

Job Description

Work Asset Management and Quality Assurance/Quality Control Supervisor

12/18/2024

Locations: Berlin, Connecticut; Auburn, Massachusetts

Role and Scope of Position:
The Supervisor, Work Asset Management (WAM) and Quality Assurance/Quality Control (QA/QC) is responsible for supervising the WAM administrators and overseeing the QA/QC process. They will ensure the efficient and accurate use of the work management system, Maximo, while also providing substantial QA/QC oversight to maintain compliance and data quality. The Supervisor will collaborate with the IT department to implement necessary updates and modifications to ensure regulatory and compliance requirements are met. Develop and implement quality assurance and quality control processes for the Maximo system to ensure data accuracy and integrity. Provide oversight and guidance to the team responsible for maintaining the Maximo system, ensuring they adhere to regulatory and compliance standards. Stay up-to-date with changes in regulatory and compliance requirements and communicate any necessary updates or changes to the team.

Essential Functions: 

  • Supervise and provide guidance to the WAM administrators in setting up and analyzing Preventative Maintenance (PM) frequencies for various work types.
  • Ensure that the Maximo system is in compliance with all state and federal regulations. Stay up-to-date with changes in regulatory and compliance requirements and communicate any necessary updates or changes to the team.
  • Collaborate with the IT department to implement necessary updates and modifications to ensure regulatory and compliance requirements are met. Providing oversight and guidance to the team responsible for maintaining the Maximo system, ensuring they adhere to regulatory and compliance standards.
  • Develop and implement quality assurance and quality control processes for the Maximo system to ensure data accuracy and integrity.
  • Ensure all equipment (locations/assets) required to be entered in GIS systems and Work Asset Management Systems are accurately entered and subsequent PM's/Routes are created for compliance inspections.
  • Review and assure the quality and accuracy of data on a regular basis, taking corrective actions as needed. Collaborating to establish and implement quality control procedures for work orders, inspections, and reporting data.
  • Conduct regular audits of work requests to identify duplications and audit/create work orders for Maintenance/Meter Services to perform required corrective maintenance.
  • Oversee the QA/QC process, ensuring that completed work is reviewed for completeness and accuracy.
  • Work to identify and address any data quality issues or process improvements.
  • Prepare data, presentations, reports, or information as needed to support business improvement initiatives.
  • Respond to regulatory requests for information and provide input to business decision making and goals and budget development processes.
  • Proactively learn about the company, industry, and the business areas being supported to understand, validate, and communicate performance results and progress of business initiatives.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

  • Design, build, analyze, and interpret data models (relational tables or databases) and use data from a data warehouse or other database.
  • Identify and ensure data quality and accuracy.
  • Strong communications and interpersonal skills.
  • Strong mathematics capabilities, conceptual/analytics capabilities, and process analysis tools use.
  • Basic understanding of 49 CFR 192 code compliance requirements.

Education:

  • Bachelor's Degree in Information Technology, Engineering, Business Administration, Finance, Accounting, Economics, Mathematics, related discipline, or equivalent experience.
  • Master’s degree preferred.

Experience:

  • Minimum of five (5) years of experience required.
  • Experience in gas distribution, utility, or technical strongly preferred.

Compensation and Benefits:

  • Eversource offers a competitive total rewards program.  The annual salary range for this position is $127,710.00 to $141,900.00, plus incentive. Salary is commensurate with your experience.  Check out the career site for an overview of benefits.

Working Conditions:

  • Work is performed both in an office environment and in the field to conduct audits, training, and resolve complex problems. Occasional travel to other company locations may be required for specific projects or training.
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
  • This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing.

#gasajd

#LI-KS1

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

Apply

Benefits

Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.

Healthcare, Wellness & Disability Protection for you and your Family

  • Comprehensive Medical, Prescription, Dental, and Vision Plans, choose the coverage that is right for you and your family
  • High deductible health plan option, with generous health savings account (HSA), employer contribution, ($500 individual; $1,000 employee +1 or more)
  • Company-paid employee life and accident insurance and options to purchase additional coverage for you and your family
  • An award-winning Wellness Program provides up to $200 annually for employees and spouses to adopt and maintain healthy lifestyles
  • Health and Dependent care reimbursement accounts
  • Sick Time, Short-Term & Long-Term Disability Plans

Work/Life Balance Benefit Programs

  • Employee Assistance Program (EAP)
  • Multi-faceted Behavioral Health Program
  • Care@Work Program (child/elder care), membership/stipend for emergency services
  • Adoption Assistance (eligible employees)
  • Tuition Reimbursement, Student Loan Refinancing & Student Debt Counselling
  • Voluntary benefits platform to access discounted home & auto, identity protection and pet insurance
  • Charity donation gift matching
  • Volunteer hours at local charities with rewards to our Wellness Program
  • Generous time off
  • Business Resource Groups for social connection and career development

Retirement Benefits for a Secure Future

  • 401k: Up to 100% Employer Match on first 3% of employee's contributions
  • K-Vantage: Additional Employer Contribution to the 401k based on age and years of service (2.5% to 6.5%)
  • Med-Vantage HRA: Age 40+, receive annual $1,000 contribution to an HRA for post-employment qualified medical expenses

Early Career Opportunites:

Associate Development Programs & Internship Opportunities

It's an exciting time to work in the Energy Industry! Are you interested in working in a growing, dynamic field that's helping to build the clean energy grid of the future? We also have summer internship opportunities in these areas that are great segues into the full time Development Programs upon graduation.

  • Gas Engineering Development Program
  • Transmission Development Program
  • Associate Construction Representative Program
  • Engineering Professional Development Program
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