WI3661730

1

High School Diploma/GED

High School Diploma/GED Equivalent

$18 + hourly

First Shift (Day)

40

JOB REQUIREMENTS: Exciting Opportunity to Change Lives: Join us at
CapTel, where every day brings the chance to be a catalyst for positive
change. As a Call Center Supervisor, you\'ll play a vital role in
providing essential communication support to individuals with hearing
loss. You\'ll manage and lead a dynamic team of Captioning Assistants,
ensuring our clients are receiving the highest quality captions and best
customer service the industry has to offer. This is a perfect
opportunity for anyone who has coaching, supervisory, management or
leadership experience in the retail, customer service, sales, call
center, healthcare, and restaurant industries. Those experiences are
highly transferrable for this position. Wage and Schedule Info: Hybrid
schedule up to three shifts per week remote (work from home) and two
on-site. First or second shift schedules available, one weekend shift
required. \$18/hr. to start, premiums include - \$1.50/hr. on-site;
\$0.75/hr. weekends; \$0.50/hr. evenings Monthly attendance bonus
opportunities and scheduled reviews/opportunities for wage increase
every six months. Job Description: Captioning Assistant (CA) Supervisors
guide and lead a team of Captioning Assistants. They drive quality,
attendance, policy adherence, and time management. This role requires a
hybrid schedule, with a minimum of two on-site shifts weekly. Essential
Functions: Supervise, manage, evaluate, and offer feedback on CAs\'
performance metrics. Foster a positive work environment through daily
support and assistance. Provide back-up CA support during peak times or
shortages. Assist in the training and development of new CAs. Address
technical and procedural changes through ongoing training. Act as the
main point of contact for the Captioning facility. Grow with Us: At
CapTel, we\'re invested in your growth. With mentoring and on-the-job
training, you\'ll have the chance to develop your skills and take your
career to the next level. Opportunities for advancement include
positions in Human Resources, Scheduling, Training, Customer Service,
Management, and IT departments. As a supervisor, you\'ll not only manage
a team but also lead by example, inspiring others to reach their full
potential. Impact on the Deaf and Hard-of-Hearing Community: Your role
directly impacts the lives of individuals in the deaf and hard of
hearing community. By ensuring our services are delivered with accuracy,
empathy, and professionalism, you\'re enabling meaningful connections
that bridge communication gaps. This isn\'t just a job it\'s an
opportunity to be a part of something bigger, empowering and connecting
thousands of people nationwide. All qualified applicants will receive
considerations for employment without regard to sex, race, color,
national origin or ancestry, age, disability, marital/veteran/student
status, physical appearance, sexual orientation, political beliefs,
religion, genetic information, gender identity, a less than honorable
discharge from the military, etc. and any other status protected by
federal, state, or local law and regulations. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Requirements: 1-2 years of supervisory or
leadership experience preferred. Strong judgment, communication, and
organizational skills. Comfortable with technology and proficient in
computer usage. Excellent internal and external customer service skills.
Demonstrated ability to work effectively within a team. \*\*\*\*\*
APPLICATION INSTRUCTIONS: E-Mail a Rsum: capteljobs@captel.com

Attn: Human Resources - CAPTEL, INC.
448 Science Dr
MADISON, WI 53711