An employer is looking for a highly skilled Remote Crisis Text / Chat Specialist to join one of our largest national clients. In this role you'll join a growing team, and respond to texts and calls from individuals calling into a 988 hotline / text service who are experiencing suicidal ideation or considering self harm. There will be two weeks of training followed by a final role play to mark the end of training. This is a Spanish bilingual role, therefore you must be fluent in Spanish in order to be considered for this role. The shifts for this position are 4 am - 12 pm EST Mon, Wed, Fri, Sat, Sun, with Tues and Thurs off. They also have an opening Sun - Thurs from 12 pm - 8 pm EST with Fri and Sat off, or Thurs - Mon 12 pm - 8 pm EST with Tues and Wed off. This role pays $22/hr, however after 90 days the rate goes up to $24/hr. Usually calls that you're de escalating last around 15 minutes, but the amount of calls you'll be taking per day will vary. Counselors get two 15-minute paid breaks, and one unpaid 30 minute lunch.
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-Bachelors degree or equivalent experience preferably within the mental health field
-Fluent in Spanish, both written and verbal
-At least 1 year of experience within the mental health field
-Good Wi-Fi - WFH position
-Ability to use a personal computer with a video camera for the first 2 weeks before receiving a company laptop
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.