Job Summary:

The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performed efficiently and effectively.

Supervisory Responsibilities:

• Participates in the hiring and training of departmental managers.
• Organizes and oversees the work and schedules of departmental managers.
• Conducts performance evaluations that are timely and constructive. 
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Demonstrate experience in leading and managing complex housekeeping services, including effectively communicating and working with stakeholders to establish and maintain effective working relationships and deliver customer-focused solutions.
• Provide leadership and direct activities for the delivery of workplace services, operations, and cleanliness with accountability for the overall delivery of site management, including building services, and environmental health & safety.
• Communicate effectively with BCI leadership team and client partners regarding contracts, scope changes, future planning needs, develop and implement strategies for their housekeeping teams, and ensure successful outcomes.

Duties/Responsibilities:

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.   
• Ensures work environments are adequate and safe. 
• Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives. 
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Responsible for financial management including cost control, reporting, forecasting, and budgeting to actual performance while taking corrective actions to ensure fiscal responsibility.
• Work closely and proactively with client and BCI Regional Operations Director to ensure the day-to-day operations of the facility, including custodial, safety, and site services are implemented and carried out in a manner consistent with BCI and site policies.
• Perform general inspections, planning and scheduling for services and BCI managed vendors, using VEKTR quality inspection program. 
• Assign, coordinate and supervise activities of the custodial cleaning personnel. 
• Conduct daily walk thru audits, initiate vendor and client engagement to demonstrate proactive attention to details, relating to the interior and exterior conditions and appearance of the property.
• Ensure contract work is within the scope of contract and reviewed on a regular basis and verify that invoices match contract pricing
• Improves customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software. 
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Exceptional business and financial acumen
• Excellent customer service, relationship building, and communication skills

Education and Experience:

• Master’s degree in business administration preferred. 
• Extensive and diversified background with at least 10 years of related experience.
• Previous experience managing commercial cleaning projects.
• Strong technical knowledge of the following: custodial, safety systems, and landscape.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.