Director, Patient Assistance Programs

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Job Details

Job Ref:
42648

Location:
450 Brookline Ave, Boston, MA 02215

Category:
Administration Support/Customer Service

Employment Type:
Full time

Work Location:
Hybrid: 2-3 days onsite/week

Overview

Reporting to the Senior Director, Patient Care Services (PCS), the Director, Patient Assistance Programs provides strategic leadership and is responsible for programmatic direction and oversight of all financial need-based programs and services offered through the division of PCS. Oversees all programming and operations related to the Adult Resource Office, Patient Assistance Funds and Programs, and Therapeutic Food Pantry. Supervises and mentors the leaders of these areas. Develops and oversees growth of current and new programs related to supporting patient financial need. Collaborates closely with a multidisciplinary team of stakeholders across DFCI (ambulatory, inpatient, pediatrics) to ensure evidence-based, high-quality, inclusive, and accessible financial need-based patient resources across the Enterprise. Partners with other PCS leaders to promote “resource integration” efforts to improve information and access to available resources.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

  • Provide strategic leadership and direction for operations and programming of the Adult Resource Office, Therapeutic Food Pantry and Patient Assistance programs.
  • Design and implement infrastructure to support leadership and professional development of staff.
  • Support direct reports in addressing escalated patient circumstances.
  • Participate in strategic planning with senior director of PCS and the Leadership Team patient and family programs and services as needed.
  • Serve as primary resource lead for Institute-wide projects supporting access to need-based resources.
  • Collaborate with colleagues within PCS, NPCS (Nursing and Patient Care Services), and outside the department to ensure seamless, complementary resource support and care.
  • Cultivate and maintain relationships with community organizations and partners, serving as liaison on external committees as the opportunities arise.
  • Manage operating and gift fund budgets across patient assistance programs.
  • In collaboration with senior director, engage with donors via division of Philanthropy.
  • Ensure all operations follow federal, state, local, and DFCI patient assistance regulatory standards and policies.
  • Partners with other PCS directors to promote Resource Integration efforts across the Institute.
  • Lead “Resource Rounds” and other efforts designed to educate colleagues about available resources.

SUPERVISORY RESPONSIBILITIES:

  • Directly oversees staff supporting Adult Resource Office, Patient Assistance Funds and Programs, and Therapeutic Food Pantry

Qualifications

  • Master’s degree in clinical, mezzo, or macro social work, human services, or health-related field required
  • 10 years of relevant experience required; non-profit, education, or healthcare setting preferred
  • 5 years of progressive leadership experience required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Ability to effectively lead, mentor, and manage programs and people
  • Excellent interpersonal skills in a variety of settings
  • Excellent verbal, written, and listening skills
  • Articulate leadership; strong public speaking skills
  • Ability to lead through conflict and challenging situations
  • Program development, management, and evaluation experience
  • Strong analytic and technical skills (data analysis, software programs, databases)
  • High level of understanding of and commitment to inclusion, diversity and equity practices
  • Cultural humility and commitment to anti-racist actions and practices.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

 

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

 

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