Bilingual Customer Service Agent
Job Details
Penske Automotive Group is looking for Bilingual Customer Service Agents to join our team and help deliver extraordinary customer experiences.
Are you a fluent communicator in both English and Spanish? Do you thrive in a fast-paced environment where problem-solving and exceptional customer service are key? Join our dynamic team as a Bilingual Customer Service Agent at Penske Automotive Group.
Penske Automotive Group is a leading Automotive company dedicated to providing top-notch services to our diverse clientele. Our commitment to excellence is reflected in our talented team of professionals who are passionate about delivering exceptional customer experiences.
WHAT WE HAVE TO OFFER
Dynamic Work Environment: Immerse yourself in a vibrant workplace that values teamwork and fosters personal and professional growth.
Competitive Compensation: Enjoy competitive salary along with performance bonuses and incentives, including a pay differential for bilingual employees.
Comprehensive Training: We invest in your success! Benefit from comprehensive training to equip you with the necessary skills needed to excel in your role.
RESPONSIBILITIES
Answering customer inquiries via phone and taking detailed messages
Utilizing email communication & chats
Providing excellent customer service
Addressing customer inquiries, resolving issues, and ensuring a positive customer experience
Maintaining accurate and detailed customer databases
Collaborating with other team members to achieve customer satisfaction goals
REQUIREMENTS
High School Diploma
Fluent in both English and Spanish
Excellent communication and interpersonal skills
Ability to work in a fast-paced, team-oriented environment
Experience in a Call Center or customer service environment preferred
Genuine interest in providing an exceptional customer experience.
APPLY WITH US!
Join us in delivering outstanding customer experiences! Be the voice of Penske Automotive Group -- where excellence meets diversity. Apply today and let your bilingual skills shine! Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen.
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Req Number: 28150
Position Code: 782801
Type: Full-time
Dealership: Arizona Management Company
Location Address: 7450 West Orchid Lane
Current Search Criteria
Join Our Team
At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
