WI3664490

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and
growing. We invest in our people. We care and make a positive
difference. Primary Duties and Responsibilities Provides quality and
timely customer service to field and home office staff on the following
topics Benefits, Compensation, Sales Reporting. Communicates with
callers clearly in an open, direct, and timely manner. Answers questions
that are routine, escalates calls as needed. Identifies the need for
special handling and coordinates problem resolution, in addition to
understanding the overall impact. Provides complete and accurate
solutions to all customer needs with appropriate guidance. Under the
direction of the Manager, Specialist, or Mentor, may handle more complex
inquiries. Adheres to phone schedules in accordance with set standards.
Gives and receives regular feedback/information in an open and positive
manner. Helps others with additional casework as needed. Tries new ways
of challenging the status quo and changing the way we work. Contributes
to a positive environment by openly communicating new ideas/solutions,
perspectives and experiences in team meetings, training sessions, 1x1s
and huddles. Demonstrates behaviors that reflect and support our company
and department values, vision, and culture of learning/growth Acts in a
manner necessary to achieve organizational results (i.e. big picture).
Organizes work in a manner that allows team members to easily locate and
complete casework when needed. Written communication (Emails, Assist
Edge, Casetracker, SharePoint) is professional, complete, timely,
accurate and effective. Follows set procedures and standard work.
Exhibits a commitment towards personal learning and growth. Takes
initiative to learn topics outside of core responsibilities.
Qualifications High School diploma. Minimum of two years of work
experience demonstrating proficiency performing a variety of
mathematical calculations and inputting accurate data. Experience should
include minimum of one year of previous field compensation experience,
one year of call center and/or customer service experience, or a
combination thereof in a financial services environment. Strong
demonstrated skills in analyzing complex information, problem solving,
judgment, and independent decision making Insurance Operations
Experience a helpful High level or organization and follow through. Able
to identify and establish priorities to meet deadlines on multiple
assignments. Demonstrated computer experience, including Word and Excel.
Commitment to quality customer service. Has highly developed and
demonstrated verbal and written communication skills proficiency within
the home office and the field. Must handle confidential data in a manner
consistent with the Privacy Information Act and Northwestern Mutual\...
For full info follow application link. EEO/AA Employer/Vets/Disability
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/BA32831B24174D78 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.