Job Listing
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| Job ID: 14080956 |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Service Operations Coordinator |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Service Operations Coordinator
Job Functions:
Job Summary
This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Manages multiple service projects with direct interaction with customers at project locations. Foster and maintain positive business relationships to ensure customer satisfaction. Coordinates work of Field Service Technicians to achieve successful completion of department goals.
Job Functions (Essential)
Prioritize, coordinate, schedule, and expedite service work to ensure the installation/commissioning of gensets and ensure customer satisfaction.
Investigate and resolve customer complaints.
Establish, build and maintain customer relationships.
Quote repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.
Audit field service reports for accuracy and completeness.
Acts as a liaison between customer and other departments.
Acts as primary factory contact for field service related inquiries.
Provide activity summaries and project status information to upper management and customers on a regular basis.
Maintain an expert level of knowledge of account products, business background, and current industry developments.
Promotes a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls-Royce Code of Conduct
Performs special projects as required
Posting Title:
Service Operations Coordinator
Location:
MTU Onsite Energy (Mankato, MN)
Functional Area:
Customer Service and Support
FLSA Code:
EXEMPT
Employment Type:
OED - Exempt
Qualifications:
Qualifications (Education, Knowledge, Skills and Abilities)
Bachelor's Degree in Construction Management, Project Management, or Business Administration, or Automotive Engineering and 3 years field service and project management experience in the industrial construction industry or 7 years of field service and project management experience in the industrial construction industry.
Strong ability to manage concurrent tasks and bring projects to completion
Strong personal drive with a solution-oriented approach, and the ability to work extended periods without supervision.
Strong organizational, planning and follow-up skills
Strong interpersonal skills and the ability to work effectively with others
Strong analytical and problem solving skills
Strong oral and written communication skills
Strong presentation skills
Strong ability to cope with frequent schedule and priority changes
Work Environment:
Work Environment
Work Conditions:
Normal Office Conditions
Equipment:
Computer, Copier, Phone, Fax
Shift:
First
Job Type:
Regular
Work Schedule:
Full Time
Service Operations Coordinator | MTU
Minorities/Women/Disabled/Veterans/ Sexual Orientation/Gender Identity
Refer to ID 79464419 when applying |
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