WI3652101

1

Unspecified

40

JOB REQUIREMENTS: About the role The Sr. Customer Program Manager (CPM)
is responsible for the execution of client programs and opportunities
post award. Working closely with sales and the global project management
office (GPMO), the Sr. Customer Program Manager leads the knowledge
transfer of the program requirements, financial model and goals as
negotiated in the contract(s), master service agreement(s) and statement
of works. In alignment with the customer, the Sr. Customer Program
Manager defines the processes and, implements the program framework
utilizing project/program planning tools, financial and workload
forecasting methods and, internal coordination with other departments
and the execution of the program. This role is responsible for
communicating the program status and raising issues/challenges to
management and supporting departments. The Sr. Customer Program Manager
manages the customer expectations and is the escalation point for the
customer. Ongoing responsibilities include identifying continuous
improvement opportunities post implementation and serving the business
in various capacities: leader; change agent; strategic consultant;
program manager; subject matter expert and customer advocate. The Sr.
Customer Program Manager owns the overall relationship with the assigned
customers, customer satisfaction, program(s) profitability, adherence to
contract requirements and service levels. The Sr. Customer Program
Manager owns the overall customer relationship for one or more of
Shyft\'s largest customers and/or business global account and all
associated programs and has overall ownership for the customer
profitability. What you\'ll do Primary day to day interaction and
contact with the customer who has responsibility for implementation and
ongoing management of the customer program (25%) Understands and
executes to all contracts, master services agreement(s) and statements
of work (35%) Responsible for tracking and meeting customer program
profitability goals (30%) Monitoring and reporting adherence to
contracted SLA\'s (10%) Manage two additional team members. What we\'re
looking for 10+ years relevant experience with comprehensive
understanding of customer agreements and program requirements Identifies
root causes and leads issue resolution with minimal supervision. Manages
program documentation, reporting, and service level tracking
Collaborates with clients and internal teams for continuous improvement
Oversees financial management and compliance with governance and
regulatory requirements Manages scope changes and ensures adherence
to\... For full info follow application link. Employees are our greatest
asset and we empower them to make a difference in our business.
Diversity and inclusion makes us all better. Qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender identity,
disability or protected veteran status. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/69BF2D75CE54482B