About Us
OneFitStop empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences.
The OneFitStop FitStack Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. The OneFitStop technology services the day-to-day operations of a fitness business: Membership Management, Access Control, Class Scheduling, Member Mobile and Web Experiences, Point of Sale, Corporate Reporting and more.
Globally, OneFitStop is the clear software choice for managing multi-location fitness business operations.
Your new role
Due to growth and internal promotion we are hiring for a new Account Manager to cross-sell and up-sell our Fitness Business Management solutions into our existing customer base as well as engage in their new location onboarding. The Account Manager will develop a consultative approach to customers in the Fitness Industry across multiple sub-segments; allowing for variety and development potential in the role.
The Account Manager will be supported and guided by an experienced leadership team. In addition, the right person will be a vital part of a fantastic customer facing organisation that is extremely collaborative, positive, skilled and fun.
As an Account Manager, you will be a powerful advocate that solves problems and sees opportunities on behalf of the customer and OneFitStop.
What you’ll be working on:
* Understanding client's business problems and how they are trying to solve them
* Building strong relationships with all stakeholders
* Being a product expert and supporting client portfolio with enablement and expertise in using the platform
* Serve as the trusted point of contact for OneFitStop’s portfolio of clients, beginning from the start of the customer journey and extending through to on-boarding, product implementation, business reviews and renewals.
* Being proactive in mitigating risk factors to customers renewing
* Identifying opportunities for further growth within accounts
* Conducting personalised demonstrations of our software
* Managing CRM to record customer intelligence and maintain accurate forecasting and reporting
* Driving efficient on-boarding of new customers from point-of-sale to reporting requirements, ensuring effective adoption of our platform
* Conducting scheduled meetings with clients to ensure our business is meeting clients’ existing and future needs
* Review existing customers to identify risk of churn or opportunities for growth
You:
* Have superb relationship building skills
* Have great communication skills – written and verbal
* Have a great attitude and desire to learn and excel
* Are great at being awesome, down to earth, having a great sense of humour
* Have a strong desire to give the best possible customer experience
* Have experience in customer facing roles
* Have the ability to work autonomously when required
* As an added bonus, have previous experience in sales/account management
* Overachiever at high school and university
* Undergraduate degree
* Minimum 6 months full time work experience (candidates with SaaS products and account management experience preferred, not essential)
What’s on offer:
* Be part of a high growth industry and company that it currently in a high growth phase
* Paid trips to attend industry conferences with the Sales Team
* A fast paced, and stimulating working environment where your initiative is highly regarded
Apply today!
If you fit the above criteria and are looking for a role where you can think outside of the square, iterate, learn, grow and develop your skills, please do apply.