Student Services Coordinator

The BeOnAir Network is an organization that instructs students in all areas of the broadcast industry to become the next generation of media professionals. Our brand promise is “Learn from a Pro to Become a Pro”; students are trained by broadcast media professionals working in the field. The organization operates as seven campuses across Ohio, Illinois, Colorado, and Miami. Like all members of the BeOnAir Network staff, the Student Services Coordinator is expected to project the organization's core values and core purpose. This position supports a college and creative culture and ensures graduates are fully ready for entry level employment opportunities.

A key role for the Student Services Coordinator is providing support to students with a focus on retention. The Student Services Coordinator monitors and ensures that students are aware of student services provided by the School.

The Student Services Coordinator has responsibility to maintain, update, and accrue resources available to students. This position is responsible for guiding, advising and supporting students on a range of student services and student activities that impact student retention and graduation rates. Additional responsibilities may include orientation, graduation, planning of special events, training workshops, and a variety of tasks.

The Student Services Coordinator will be expected to have extensive experience and judgment to plan and accomplish campus and/or department goals.

If Campus does not support an Education Coordinator, Student Services, and/or Program Director position, DOE assumes all responsibilities.

Scorecard accountabilities: active drop rate, term 3 drop rate, term 3 students, weekly student survey results, active online participation, active internships, faculty interviews, instructor walk throughs, and instructor observations.

BeOnAir Network Core Values and Definitions:  

Core Values – personal, ethical, and ideological guidelines that set the standard for every aspect of business operation from hiring to decision making to strategic planning.  

• Integrity -Deliver your accountabilities by always doing the right thing!  

• Passion - Positive emotion that drives successful actions  

• Customer Centric - WIFC ( What’s in it for our customer?)  

• Creativity - Think outside the box!  

• Winning -Winning is not a sometime thing; it's consistently achieving your accountabilities.  

• Reason - Getting to the real why?  

• Accountability- Disciplined action resulting in achieving your job requirements.

BeOnAir Network Core Purpose:

Graduate students who are preferred choice of broadcast media business to hire, partner or outsource entry level opportunities.

Essential Job Functions

• Implement and execute plans and strategies to maintain retention goals as established by the Education Director

• Manage and update the Campus Student Services Resource Binder on a regular basis

• Meet with students one on one regarding academic advising, progression, and any obstacles the student might be facing

• Complete documentation when meeting with students and place in their file

• Support graduation and retention goals by overseeing student internships and student internship hours

• In coordination with Career Services, maintain and develop internship partnerships with media outlets and facilities

• Develops procedures to guide the delivery of student services to students

• Assists new students in their adjustment to student life to improve their chances for success in the program

• Participates in new cohort orientation and pre-orientation programs

• Maintain and acquire community resources available to students and refers students to appropriate resources

• Arranges student workshops, training programs, activities, field trips and guest speakers for students to support their career development

• Contact students who are not in attendance by phone, email, text, social media on a daily basis

• Complete a daily attendance report with detailed notes

• Assist with student reporting and/or inputting of grades

• Assist with monitoring student online participation

• Prepares documents, reports, and routine correspondence to students and staff

• Assist with students on Term 3 and work with them in completing the program before end of term

• Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees

• Maintains office hours in order to meet with day, afternoon and evening cohorts

Work Experience Requirements

• At least 2-4 years of direct experience in student services.

Education Requirements

4 year college degree or equivalent experience.

Physical Demands

In order to fully service the staff and student needs this position requires the employee to often physically move from department to department as well as present multiple lectures for long periods of time. This is not a sedentary position.

Occasional lifting, bending and climbing stairs

Frequent talking, listening, walking, sitting and standing

Ability to perform multiple concurrent tasks and function in a fast-paced working environment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.