WI3654015

1

Unspecified

40

JOB REQUIREMENTS: Description Essential Functions Provide day to day
applications, network, workstation, and server support Responsible for
systems support delivered to desktops and subsequent systemic desktop
support for such systems as (but not limited to): Temenos/Kony, SMA
OpCon automation, Outlook/Exchange, MySQL, SQL Server/Data Ancillary
systems support including CFM, Wycom, Apache Web Servers, and Tomcat
Applications. Provide IT Support group coverage, including answering
inbound phone calls. Provide IT Processing group coverage, including
fill in processing where required. Provide IT Desktop support, including
software support, troubleshooting, and issue management with appropriate
vendors. Document all problems reported and issues uncovered into
ServiceNow, track calls and maintain appropriate logs. Provide
consultative support and services to the user community to ensure
problem resolution, system/data access, and optimal system performance.
Install, configure, and modify applications, networks, and other
systems. Install, configure, and administer AIX and Linux servers and
other products which support workstations and applications. Provide
evening and weekend technical computing and applications support as
required Work with vendors on moves, adds, and changes as necessary.
Partner with team members to analyze and correct installation and
support issues. Document procedures and processes. Monitoring and
Process Improvement Alert appropriate personnel when critical IT systems
malfunction. Maintain consistency and standardization of the
workstation, server, and application environment. Develop and maintain
expertise with workstation and server platforms and software
applications supported by the IT department. Configure, maintain, and
explain desktop security practices to end users. Contribute to improving
the quality of the service provided by IT by actively participating in
meetings and providing input. Stay current on emerging technologies and
trends to aid in the integration, development, testing and support of
Summit Credit Union systems. Project Work, Systems, and Application
Testing and Deployment Gather end user requirements relevant to
workstation, server, and applications issues from throughout the credit
union and work closely with other IT staff to translate these into
specifications. Provide recommendations regarding end user requirements
and specifications to the IT Support and Operations Manager. Assist in
the planning, testing, and deploying upgrades for desktop applications
and hardware on credit union workstations and servers. Work in small
teams with other IT Support and Operations staff to create test plans,
complete testing, and coordinate applications, server, and workstation
testing and installation. Work with\... For full info follow application
link. Summit Credit Union is proud to be an Equal Opportunity and
Affirmative Action Employer of Veterans, Minorities and Individuals with
Disabilities. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/D0640526ED644FD9