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42 results for Customer Service Representative in Vista, CA

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Robert Half is working with a well-regarded client in San Diego, CA, who is seeking a Customer Service Representative to join their team. The Customer Service Representative will be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of satisfaction. This role requires excellent communication skills, adaptability, and the ability to thrive in a fast-paced environment. You'll be the first point of contact for customers and play a critical role in maintaining the company's reputation for excellence.

Key Responsibilities:

Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner.
Resolve customer concerns by accurately identifying issues and implementing effective solutions.
Maintain up-to-date knowledge of company products, services, and policies to assist customers effectively.
Document customer interactions and track issues to ensure timely follow-up and resolution.
Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
Collaborate with other departments to address complex customer needs and improve processes.
Provide proactive recommendations or upsell/cross-sell opportunities when appropriate, while maintaining a customer-first focus.

Qualifications:

High school diploma or equivalent required; a bachelor's degree is preferred.
1–3 years of experience in customer service or a related field.
Excellent written and verbal communication skills.
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Strong problem-solving skills and a customer-focused mindset.
Proficiency with CRM tools and Microsoft Office Suite (Word, Excel, Outlook).

Preferred Skills:

Prior experience with call center or help desk support.
Familiarity with customer service principles and best practices.
Experience working in industries that require high-volume customer interaction (e.g., retail, hospitality, or financial services).

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

42 results for Customer Service Representative in Vista, CA

Customer Service Representative Robert Half is working with a well-regarded client in San Diego, CA, who is seeking a Customer Service Representative to join their team. The Customer Service Representative will be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of satisfaction. This role requires excellent communication skills, adaptability, and the ability to thrive in a fast-paced environment. You'll be the first point of contact for customers and play a critical role in maintaining the company's reputation for excellence. Key Responsibilities:<ul><li>Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner.</li><li>Resolve customer concerns by accurately identifying issues and implementing effective solutions.</li><li>Maintain up-to-date knowledge of company products, services, and policies to assist customers effectively.</li><li>Document customer interactions and track issues to ensure timely follow-up and resolution.</li><li>Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.</li><li>Collaborate with other departments to address complex customer needs and improve processes.</li><li>Provide proactive recommendations or upsell/cross-sell opportunities when appropriate, while maintaining a customer-first focus.</li></ul>

Customer Service Representative Robert Half is working with an established organization to hire a Customer Service Representative who excels at communication, problem-solving, and handling customer inquiries in a professional and friendly manner. As a Customer Service Representative, you will be the voice of the company, providing assistance to customers via phone, email, and online chat. This role requires efficient handling of inquiries, building rapport, and ensuring customer satisfaction. You will also work closely with other teams to meet company standards and excel in delivering customer-focused solutions. Schedule Details:<ul><li>First 3 Months: Fully in-office for comprehensive onboarding and hands-on training.</li><li>Post Training: Transition to a hybrid schedule with remote flexibility.</li></ul>Key Responsibilities:<ul><li>Respond to incoming inquiries, including questions about products, services, and billing, in a timely and professional manner </li><li>Address and resolve customer issues or complaints using effective problem-solving techniques </li><li>Escalate complex issues to appropriate departments while maintaining clear and prompt communication with customers</li><li>Maintain accurate and up-to-date records of customer interactions in CRM systems </li><li>Provide follow-up support to ensure customer satisfaction and retention </li><li>Collaborate with internal teams to streamline processes and enhance the customer experience </li></ul>

Customer Service Representative Robert Half is partnering with a dynamic and growing organization, to hire a Customer Service Representative. This position starts with 3 months of in-office training before transitioning to a remote hybrid schedule. As a Customer Service Representative, you will act as the first point of contact for customers, delivering top-tier service and ensuring satisfaction while promptly resolving inquiries. This role requires a strong communicator who enjoys building trust, solving problems, and being part of a collaborative team. Key Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Provide product and service information to resolve customer concerns.</li><li>Troubleshoot issues and escalate complex concerns to appropriate departments when necessary.</li><li>Document all customer interactions accurately in the system for future reference.</li><li>Support team goals by meeting or exceeding individual performance metrics.</li><li>Stay updated on company policies, procedures, and product offerings to ensure accurate communication with customers.</li></ul>

Customer Service Representative We are looking for a dedicated Customer Service Representative to join our team in Huntington Beach, California. This is a Contract-to-permanent position that offers the opportunity to grow within the organization while providing excellent support to our customers. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment. Responsibilities: • Respond promptly to inbound customer inquiries via phone, email, and other communication channels. • Process and enter customer orders accurately into the system while maintaining detailed records. • Provide assistance with scheduling appointments and managing customer accounts. • Handle data entry tasks with precision and ensure all information is up-to-date. • Use basic Microsoft Excel functions to organize and analyze customer data as needed. • Manage email correspondence efficiently, ensuring timely follow-ups and resolutions. • Address and resolve customer concerns by delivering clear and courteous support. • Collaborate with team members to improve processes and enhance customer satisfaction. • Monitor and track customer interactions to ensure quality service. • Perform additional administrative tasks as required to support the team.

Customer Service Representative Our client, a dynamic and customer-focused organization, is seeking a dedicated Customer Service Representative to join their call center team. The Customer Service Representative will serve as the first point of contact for customers, handling inquiries, resolving concerns, and providing support across a variety of communication channels. This role requires strong interpersonal skills, problem-solving abilities, and a commitment to creating positive customer experiences. Key Responsibilities:<ul><li> Respond to customer inquiries via phone, email, and chat, ensuring all interactions are handled with professionalism and efficiency.</li><li>Identify customer issues and resolve them promptly while maintaining a high level of satisfaction. Escalate complex cases to the appropriate team or supervisor when required.</li><li>Accurately document and update customer information in the company’s database or CRM system.</li><li>Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information to customers.</li><li>Analyze customer concerns to identify opportunities for improvement within operations or processes.</li><li> Work closely with other team members and departments to ensure seamless service delivery.</li><li> Meet or exceed performance metrics related to customer satisfaction, call resolution time, and call volume.</li></ul>

Customer Service Representative Are you a problem-solving expert who thrives in helping customers? A company in San Marcos is seeking a professional Customer Service Representative to ensure superior customer experience through exceptional communication and problem resolution skills. Responsibilities:<ul><li>Address customer inquiries via phone, email, and chat, resolving issues promptly and professionally.</li><li>Process orders, returns, and account updates in ERP or CRM software platforms.</li><li>Maintain strong product knowledge and provide guidance to customers regarding company services.</li><li>Collaborate with internal teams to resolve escalated issues and improve the customer experience.</li><li>Provide feedback regarding customer interactions to help refine processes and improve support.</li></ul>

Customer Service Representative Robert Half is assisting a forward-thinking company in their search for a dedicated Customer Service Representative. This exciting role offers a hybrid work schedule, allowing for remote flexibility after the initial training period. The Customer Service Representative will serve as the primary contact for resolving customer inquiries, troubleshooting issues, and ensuring satisfaction. This role begins as fully on-site for the first three months, during which you'll complete hands-on training to learn company systems, processes, and tools. After the training period, you’ll transition to a hybrid schedule—working both in-office and remotely—which provides the best of both worlds. Key Responsibilities<ul><li>Manage incoming customer inquiries via phone, email, and chat with professionalism and empathy.</li><li>Resolve customer issues efficiently while delivering a positive experience.</li><li>Document interactions and update customer accounts in the CRM accurately.</li><li>Collaborate with team members to ensure seamless resolutions to complex concerns.</li><li>Provide feedback to management about recurring customer challenges and opportunities for improvement.</li><li>Meet weekly performance benchmarks, such as response times, customer satisfaction, and resolution rates.</li><li>Participate in ongoing training sessions and team meetings to stay informed about products, services, and policies.</li></ul>

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Santa Ana, California. This role is based on-site and involves working in the construction industry. As a part of our team, you will be primarily handling customer interactions, maintaining data accuracy, and contributing to the overall customer experience. Responsibilities: • Managing and answering inbound calls to assist customers with their queries and concerns. • Utilizing Microsoft Office Suites and other proprietary CRM tools to maintain and update customer records. • Reviewing and marking up drawings sent in by customers as part of their inquiries (training will be provided). • Writing and proposing solutions to customer queries (training will be provided). • Scheduling appointments and organizing meetings as required. • Ensuring the seamless flow of information within the team by coordinating with other departments. • Participating in the estimations process (training will be provided). • Handling both inbound and outbound calls to maintain customer relationships. • Managing data entry tasks and maintaining the accuracy of customer information. • Contributing to inside sales activities without the need for closing deals.

Customer Service Representative Are you ready to deliver top-notch customer service in the retail industry? A company in Vista is looking for a skilled Customer Service Representative to join their team. If you enjoy building customer relationships and solving problems, this is the role for you! Key Responsibilities:<ul><li>Address customer inquiries regarding products, promotions, and company policies through phone, email, and chat platforms.</li><li>Process orders, returns, and refunds while maintaining accurate records in the company database.</li><li>Troubleshoot customer issues and resolve complaints quickly and professionally.</li><li>Collaborate with warehouse and shipping departments to ensure timely delivery of customer orders.</li></ul>

Customer Service Agent Robert Half is working with a dynamic client to hire a Customer Service Representative. This position provides a unique opportunity to grow professionally in a supportive environment, starting with three months fully in-office for training, followed by a flexible hybrid work schedule. The Customer Service Representative will be the primary point of contact for customers, delivering exceptional service through phone, email, and online channels. During the first three months, team members will undergo a thorough in-office training designed to familiarize them with company systems, processes, and tools. After training, the role transitions into a hybrid schedule combining remote work and in-office days, ensuring flexibility and continued collaboration. Key Responsibilities<ul><li> Address customer inquiries, provide information on products and services, and resolve issues efficiently to ensure satisfaction.</li><li> Accurately log customer interactions, process orders, service requests, and troubleshoot issues using the company’s CRM system.</li><li>Partner with team members and other departments to resolve complex issues and provide seamless customer experiences.</li><li>Maintain customer records and ensure all internal reporting is completed accurately and on time.</li><li> Share customer feedback with management to support continuous improvement in services and processes.</li><li>Meet key performance indicators, such as response times and resolution rates.</li></ul>

Customer Service Agent Robert Half is working with a client in San Diego, CA, to fill a Customer Service Agent position. As a Customer Service Agent, you will be responsible for assisting customers via phone, email, or chat, ensuring their inquiries are addressed promptly and accurately. You will serve as a key liaison between customers and company departments, helping resolve issues, identifying solutions, and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Respond to customer inquiries and complaints through phone, email, or live chat in a professional and friendly manner.</li><li>Resolve customer issues efficiently, escalating complex concerns to appropriate departments as needed.</li><li>Maintain detailed records of customer interactions in the company’s CRM system.</li><li>Provide product or service-related information to customers, including pricing, features, and troubleshooting.</li><li>Assist with order processing and follow-up to ensure timely delivery and accurate fulfillment.</li><li>Identify customer needs and recommend appropriate solutions or products.</li><li>Monitor customer feedback and share insights with management to improve service delivery.</li><li>Work collaboratively with team members and other departments to provide seamless customer support.</li></ul>

Call Center Agent Our client, a leading organization with a strong focus on delivering exemplary customer experiences, is seeking a dedicated Customer Service Agent to join their team. This role offers a structured and supportive environment, with a hands-on, on-site training program for the first three months, followed by a flexible hybrid work schedule. The Customer Service Agent will serve as the primary point of contact for customers and be responsible for addressing inquiries, resolving issues, and ensuring positive interactions across various communication channels (phone, email, and chat). This is an excellent opportunity for individuals with strong communication skills and a commitment to customer satisfaction. Key Responsibilities:<ul><li> Professionally handle inbound and outbound calls, emails, and chat inquiries to resolve customer concerns and ensure satisfaction.</li><li> Provide timely solutions to customer issues, escalating more complex concerns to supervisors or specialized teams as necessary.</li><li>Attend on-site training for the first three months to develop expertise in company policies, procedures, and internal systems. Upon completion of training, transition to a hybrid schedule, combining remote and in-office work.</li><li>Stay up-to-date and maintain detailed knowledge of the company’s products, services, and policies to provide accurate information.</li><li> Ensure all customer interactions are accurately recorded in the CRM system for tracking and reporting purposes.</li><li>Work closely with internal teams to continuously improve the customer experience and streamline processes.</li></ul>

Client Associate Representative Are you an exceptional communicator with a keen attention to detail and a passion for client engagement? Robert Half is partnering with a reputable organization to place an experienced Client Associate in a fully on-site role. This is an exciting opportunity to contribute to a fast-paced team environment in Tierra Santa , CA while building lasting relationships with clients and ensuring seamless service. As a Client Associate, you’ll serve as the primary point of contact for clients, helping them resolve inquiries, coordinate services, and manage accounts. Your role is integral to ensuring client satisfaction through proactive communication, efficient problem-solving, and a welcoming demeanor. Key Responsibilities:<ul><li>Build and maintain strong client relationships through excellent interpersonal and communication skills </li><li>Respond to client inquiries regarding services, accounts, and billing, ensuring prompt and professional resolution </li><li>Manage administrative tasks such as scheduling client meetings, preparing reports, and maintaining up-to-date records</li><li>Collaborate with internal teams to deliver client-focused solutions and ensure the highest level of service </li><li>Process contracts, proposals, and other documentation, ensuring accuracy and compliance with company standards </li><li>Provide on-site support to enhance client interaction and foster strong working relationships during visits or consultations </li></ul>

Call Center Representative Robert Half is working with a client in San Diego, CA, to fill a Call Center Representative position. The Call Center Representative will assist customers by addressing inquiries, resolving issues, and providing accurate information regarding products and services. The role will be on-site for the first three months of training to ensure employees are equipped with the tools and skills to succeed. Following training, a hybrid work schedule will be offered. Key Responsibilities:<ul><li>Handle inbound calls, emails, or chat inquiries from customers, ensuring prompt and professional responses.</li><li>Assist customers in resolving issues, providing technical support, and answering questions regarding company products and services.</li><li>Accurately document customer interactions and resolutions in the CRM system for future reference.</li><li>Escalate complex issues to the appropriate department or manager as needed.</li><li>Maintain up-to-date knowledge of company policies and procedures to ensure accurate information is provided to customers.</li><li>Meet or exceed KPIs such as first call resolution, average handle time, and customer satisfaction.</li></ul>On-Site Training and Work Arrangement:<ul><li>On-Site Training: The first three months of employment will require full-time, on-site work to ensure thorough training and support.</li><li>Hybrid Transition: After successfully completing the training period, employees will transition to a hybrid work schedule, consisting of both remote and on-site work days.</li></ul>

Call Center Representative Want to build your career in the financial services industry? A leading San Marcos-based financial company is seeking a Call Center Representative who thrives in fast-paced environments and excels in delivering exceptional client support. This role is ideal for someone with an interest in finance and a commitment to ensuring positive customer experiences. Key Responsibilities:<ul><li>Answer customer inquiries regarding financial products, services, and account-related issues.</li><li>Process transactions, resolve complaints, and provide clear, detailed information about company policies.</li><li>Manage a high volume of calls while maintaining accuracy and efficiency in your work.</li><li>Utilize CRM platforms to input data and track client interactions, ensuring seamless follow-ups.</li></ul>

Call Center Representative Our client, a customer-centric organization known for delivering exceptional support, is seeking a motivated Call Center Representative to join their team. The Call Center Representative will interact directly with customers to address inquiries, resolve issues, and ensure a seamless experience. This role starts with hands-on, on-site training for the first three months to ensure a thorough understanding of processes and systems, followed by a hybrid work schedule. Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and chat inquiries with professionalism and efficiency while maintaining a high level of customer satisfaction.</li><li> Troubleshoot customer concerns and provide solutions in a timely manner, escalating complex issues when necessary.</li><li>Complete on-site training during the first three months to become proficient in company policies, procedures, and customer support systems. Transition to a hybrid work schedule upon successful completion of the training period.</li><li> Develop and maintain a deep understanding of the company’s products and services to provide accurate information to customers.</li><li>Accurately input customer data and document interactions in the CRM system.</li><li> Ensure adherence to company standards, processes, and industry regulations.</li><li>Work closely with supervisors and colleagues to meet departmental goals and improve the customer experience.</li><li> Achieve and maintain defined benchmarks for customer satisfaction, response times, and call volumes.</li></ul>Work Schedule:<ul><li>The first three months will be on-site at the company’s office for hands-on training.</li><li>Post-training, transition to a hybrid schedule, allowing remote work while maintaining in-office presence as needed.</li></ul>

Call Center Representative Are you looking for an opportunity to deliver excellent customer service in a dynamic, fast-paced environment? Robert Half is working with a client to find a dedicated Call Center Representative who thrives on creating positive interactions with customers while solving problems efficiently. The Call Center Representative will be responsible for handling inbound and outbound calls, assisting customers with inquiries, troubleshooting issues, and providing solutions in a timely manner. This role is ideal for candidates with strong communication skills, exceptional attention to detail, and a passion for delivering excellent service. Key Responsibilities<ul><li>Handle inbound and outbound calls to assist customers with questions about products, services, or account-related concerns.</li><li>Troubleshoot and resolve customer issues efficiently while maintaining professionalism.</li><li>Provide information about company processes, account statuses, billing details, and more.</li><li>Document customer interactions accurately within the company’s CRM system.</li><li>Handle escalated calls or transfer complex issues to the appropriate department as needed.</li><li>Identify patterns in customer inquiries and recommend solutions to enhance the customer experience.</li></ul>

Contact Center Agent Are you a customer service superstar who thrives in fast-paced environments? Robert Half is partnering with our client to find a results-driven and personable Contact Center Agent to join their team. If you excel at solving problems, managing inquiries, and delivering exceptional customer experiences, this role is perfect for you! Key Responsibilities:<ul><li>Respond to inbound calls, emails, and chats to address customer inquiries, concerns, and requests efficiently and professionally.</li><li>Provide accurate information about products, services, and policies to customers.</li><li>Resolve customer issues by investigating problems and finding solutions or escalating them to the appropriate team when necessary.</li><li>Document customer interactions accurately in the contact center system to maintain detailed and organized records.</li><li>Follow operational procedures and guidelines to ensure consistent service delivery.</li><li>Handle high-volume interactions while maintaining a positive and empathetic attitude.</li><li>Contribute to the success of the contact center by meeting or exceeding individual and team performance targets.</li></ul>

Call Center Representative Looking for a dynamic role in the healthcare industry? A leading healthcare organization in Escondido is seeking a dedicated Call Center Representative to provide exceptional service to patients and ensure a seamless communication experience. If you have strong verbal skills and a passion for helping others, join this rewarding and fast-paced environment! Key Responsibilities:<ul><li>Handle inbound and outbound calls, assisting patients with scheduling appointments, billing inquiries, and general questions.</li><li>Provide detailed information about healthcare services and resolve customer concerns professionally and empathetically.</li><li>Maintain patient records and input accurate data into the healthcare system.</li><li>Collaborate with other departments to ensure patient needs are met promptly and effectively.</li></ul>

Customer Service Specialist Are you passionate about delivering exceptional service and creating positive customer experiences? A company in Vista is seeking a skilled Customer Service Specialist to join their team in the e-commerce industry. This is an exciting opportunity for someone who thrives in customer-facing roles and excels at problem-solving in fast-paced environments. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions.</li><li>Process product orders, exchanges, and refunds, ensuring the highest level of satisfaction.</li><li>Collaborate with warehouse teams to track shipments and resolve delivery issues.</li><li>Maintain detailed records of customer interactions in CRM platforms.</li><li>Recommend products and services based on customer needs and feedback.</li></ul>

Call Center Agent Join a company that values meaningful connections and creating exceptional customer experiences. Our client, a respected organization in the biotech industry is looking for a skilled and personable Call Center Agent to join their team. Whether answering inquiries, resolving challenges, or providing valuable guidance, you’ll be instrumental in building positive relationships with customers. As a Call Center Agent, you'll act as the face and voice of the company, assisting customers as their go-to resource for information and problem-solving. If you excel in communication, thrive on multitasking, and enjoy delivering outstanding service, we want to hear from you. Key Responsibilities<ul><li>Answer incoming calls, respond to emails or chat inquiries, and provide accurate, professional, and timely assistance to resolve customer questions or issues.</li><li>Address and troubleshoot customer concerns, escalating complex issues to the appropriate department as needed.</li><li> Assist with order processing, account updates, payment inquiries, and service requests.</li><li>Stay updated on products, services, and company policies to serve as a reliable source of information for customers.</li><li> Accurately document customer interactions and details into internal systems.</li></ul>

Customer Service Specialist Are you ready to provide excellent customer support in the financial services industry? A growing company in San Marcos is on the hunt for a talented Customer Service Specialist who is passionate about helping clients and thrives in detail-oriented roles. Key Responsibilities:<ul><li>Assist customers with inquiries regarding financial products and account services via phone and email.</li><li>Process transactions, document account updates, and resolve discrepancies efficiently.</li><li>Provide clear explanations of financial policies and procedures to customers.</li><li>Maintain accurate records in CRM platforms while ensuring compliance with company and regulatory standards.</li><li>Collaborate with internal teams to drive customer resolutions and build lasting satisfaction.</li></ul>

Call Center Specialist Are you an enthusiastic communicator with a problem-solving mindset and a passion for customer service? Robert Half is collaborating with a respected organization to find a dedicated Call Center Representative to join their team. As a Call Center Representative, you'll act as the primary point of contact for incoming inquiries across multiple communication channels, including phone, email, and chat. Your ability to quickly address customer concerns, provide accurate information, and ensure a seamless resolution will directly contribute to the company’s reputation for outstanding service. Key Responsibilities<ul><li>Answer inbound calls and respond to customer emails and chats in a professional and timely manner </li><li> Address customer concerns effectively and escalate unresolved issues to the appropriate team for resolution </li><li>Maintain up-to-date customer records using CRM tools and ensure accurate data entry </li><li>Stay informed about company services and products to provide knowledgeable solutions </li><li>Work closely with other departments to streamline communication and improve customer outcomes </li><li> Meet or exceed individual and team key performance indicators (KPIs) such as response time and resolution rates </li></ul>

Customer Associate Robert Half is working with a dynamic organization to fill the role of Customer Associate, a position that focuses on driving customer satisfaction and supporting internal teams in achieving their goals. The Customer Associate will act as the main connecting point between customers and internal teams. This role involves addressing customer inquiries, resolving challenges, and managing administrative processes crucial for sustaining positive client interactions. The ideal candidate is detail-oriented, proactive, and has a genuine enthusiasm for building lasting relationships with customers. Key Responsibilities<ul><li> Serve as the first point of contact for clients, addressing questions or concerns and explaining products and services.</li><li>Investigate and resolve customer issues promptly while maintaining high standards of service and professionalism.</li><li> Manage customer accounts, update records, and ensure data accuracy within CRM systems.</li><li>Provide consistent and clear communication, both internally (with teams) and externally (with customers).</li><li> Work closely with account managers, sales teams, and service personnel to ensure timely delivery of customer solutions.</li><li>Create, prepare, and manage documentation, including invoices, service agreements, reports, and more.</li><li>Conduct regular follow-up calls or emails to maintain strong relationships and ensure customer satisfaction.</li></ul>

Call Center Specialist Embark on an exciting opportunity as a Call Center Specialist for a leading healthcare support company in San Marcos, CA. In this role, you’ll combine problem-solving skills with exceptional communication to deliver outstanding customer service. If you thrive in a fast-paced environment that centers on creating positive customer experiences, apply now! Key Responsibilities:<ul><li>Handle inbound calls from patients, providers, or partners, addressing inquiries about health services, billing, or other concerns promptly.</li><li>Resolve customer issues by identifying solutions, escalating cases when necessary, and following up to ensure satisfaction.</li><li>Accurately document all interactions in the company’s CRM software, ensuring case notes are complete and actionable.</li><li>Monitor ticket completion metrics and meet daily performance goals, such as first-contact resolution (FCR) and customer satisfaction (CSAT).</li><li>Educate customers on program offerings, policies, and options, fostering greater service value and trust.</li><li>Participate in monthly training sessions to stay updated on new procedures, software enhancements, and product offerings.</li></ul>

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42 results for Customer Service Representative in Vista, CA

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