State of Minnesota Jobs

Working Title: Member Services Representative

Job Class: Retirement Services Specialist

Agency: Public Employees Retirement Association

• Who May Apply : Open to all qualified job seekers

• Date Posted : 04/26/2024

• Closing Date : 05/09/2024

• Hiring Agency/Seniority Unit : Public Employees Retire Assoc / Pub Employ Retire Assoc-MAPE

• Division/Unit : Personnel / Member Services Center

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $22.61 - $32.71 / hourly; $47,209 - $68,298 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Telework Eligible : Yes

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position exists in PERA’s member call center to deliver PERA benefit information and respond to stakeholder inquiries of a routine nature, either by phone, in person or in writing, explaining the PERA benefits and options that will meet their financial goals and needs, and helping them understand the value of retirement planning specific to PERA benefits.

In addition, the incumbent in this position may perform routine and some manual calculations; some calculations will be audited.

Once new hire training is complete, this position is approved for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) based on the needs of the agency and other dependencies. Position will primarily telework with the occasional need to be on site and in office as scheduled. PERA’s office is located in St. Paul, MN.

Once new hire training is complete, this position is approved for Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

This posting will be used to fill two (2) Retirement Services Specialist positions.

Minimum Qualifications

Only applicants whose application and resume clearly demonstrate fulfillment of each minimum qualification listed below will be considered for this position. Ensure your resume contains descriptions of your work experience sufficient for comparison against the requirements stated below. Also indicate the beginning and ending month and year for each job held .

One and half (1.5) years of experience in retirement planning, program administration, or financial services.

*A Bachelor’s degree in Business Administration, Accounting or Finance may substitute for one (1) year of experience.

Years of experience must clearly demonstrate the following:

• Advanced interpersonal skills and excellent written/verbal communication skills demonstrating the ability to provide customer service, communicate comprehensive benefit information, and counseling to a wide variety of stakeholders

• Analyticalandproblemsolvingskillssufficient toevaluatefacts,drawconclusions,andofferrecommendations

• Experience providing explanation of benefits or administering employee benefits

• Abilitytoperformandauditroutinemathematicalcalculations

• ExperienceusingMicrosoftOffice software

• Ability to work effectively and efficiently independently and in a team environment

Preferred Qualifications

• Working knowledge of public pension plans

• Experience working in a high volume call center with the primary focus of delivering customer service and administering retirement benefits, including benefit plan policy interpretations and explanations

• General knowledge of Minnesota Statutes Chapters 353 and 356, relating to benefits and membership eligibility of the Association

• Knowledge of the 45 Police and Fire Relief Association, and Statewide Volunteer Firefighter (SVF) pension plans

• Bachelor's degree in Business Administration, Accounting or Finance

Physical Requirements

Requires occasionally lifting and/or carrying such articles as file folders, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of movement is often necessary in carrying out job duties.

Additional Requirements

It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

• SEMA4 Records Check (applies to current and past State employees only)

• Criminal History Check

• Employment Reference Check

• Social Security and Address Verification

• Education Verification

• Driver's License Check

**The Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.