WI3671135

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Who We Are We\'re a software company. We make
InformaCast and Visitor Aware - a combination of great notification
software and visitor management software - and we sell it to people all
over the world. Our employees, customers and partners love us. At
Singlewire Software, we know what we do matters. Our customers tell us
every day the difference our solutions make in their lives as they work
to keep their people safe. That knowledge creates a passionate team
inspired by their positive influence on other people\'s lives. It makes
serious work a fun and engaging challenge and lets our employees know
that people are central to everything we do. Why did we post this job?
Our business is growing with more customers and a wider array of
features and integrations than ever before. That means more
opportunities for you to help our customers. The primary goal of the
support team is to provide a great experience to our customers as they
deploy and use InformaCast. Our technical support team is growing and we
want you to grow alongside us. We\'re looking for a technical support
specialist who is ready to kick-start their career with a dynamic,
growing company consistently rated as the best place to work in Madison.
Are you motivated, have a growth mindset, and are committed to seeing
your customers succeed? Then you might be just the person we\'re looking
for. You bring energy, creativity, and passionwe\'ll teach you all the
technical skills you need. That takes someone who can: Communicate
clearly verbally and in writing. The majority of our support at this
level is done via written communication, but you\'ll also have the
opportunity to take phone calls from our customers and help them via
virtual meetings. Ask a great question. Part of identifying an issue is
knowing what question to ask so we have the information we need to
provide the best solution. Solve problems with strong analytical and
logic skills. Take the initiative to manage your day. Each day is a
balance of three things: ensuring progress on support cases assigned to
you, helping others on the team by being available for new case triage
and learning so that you continue to grow in your own technical
knowledge and skills. You\'ll have the opportunity to learn about: Linux
Networking, including protocols like UDP/TCP/TLS/unicast/multicast and
core technologies like DNS Virtualization (VMware) Security topics like
PKI, TLS and software security Phone system integrations (SIP) HTTP
methods and RESTful APIs Observability and Monitoring Mobile and Desktop
applications The person we\'re looking\... For full info follow
application link. Singlewire Software LLC is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national origin,
sex, gender identity, sexual orientation, age, status as a protected
veteran, among other things, or status as a qualified individual with
disability. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/D42F297E068F411B