WI3667429

1

High School Diploma/GED

High School Diploma/GED Equivalent

$23.94 + hourly

First Shift (Day)

40

JOB REQUIREMENTS: The Department of Revenue (DOR) is seeking dedicated
professionals for multiple Revenue Agent positions. \*\*To see the
complete job posting and apply for this job, go to
https://wisc.jobs/Pages/Welcome.aspx and search for the job posting
named \"Revenue Agent - Continuous Recruitment\".\*\* Discover what
makes DOR such a great place to work. Join a team that promotes strong
collaboration and provides opportunities for growth and professional
challenge. Enjoy a robust training culture with dedicated training time
for professional development and career advancement. Receive automatic
pay progressions as you learn and grow in your position. Work
independently with opportunities for team projects. You do not have to
have previous knowledge or experience with taxes, we will train you!
NOTE: Up to 60% telecommuting may be available on a graduated basis
based on performance and business needs SEE the complete job posting and
apply at wisc.jobs/Pages/Agency/DOR.aspx?unit=56600. -Position Summary-
Revenue Agent positions work in a variety of different work areas
including processing tax documents, providing answers to customer
questions related to tax forms and tax law, making adjustments or
preparing assessments and refunds, and collecting overdue taxes and
other debts. These roles provide quality customer assistance and acquire
additional information to help customers with tax questions. Positions
require a high degree of independence, initiative, technical knowledge
and ability to communicate across the organization. Job training will be
provided for specific computer programs and functions required by each
work area. However, experience regularly using a computer and Microsoft
office products to complete tasks will be necessary for success in the
position. Some work areas may not have positions available throughout
the entirety of this recruitment. Collections (All locations listed):
Responsible for collecting overdue taxes and other government debts by
responding to customers and promoting tax compliance, negotiating
payment arrangements, initiating wage garnishments, bank levies, and
other involuntary collection actions. Agents will use problem solving
skills to identify collection sources and move accounts to resolution.
This work is performed in a fast-paced environment with a variety of
complex duties such as account review, account management, and
independent decision making. Work is done from the office in an
unscripted call center environment. DOR will conduct a background check,
fingerprint check and tax compliance check on all finalists. Interview
results may be reused in accordance with the State of WI interview reuse
policy. Applicants must be eligible to work in the United States. DOR
does not sponsor work or student visas, either at time of hire or at any
later time. DOR participates in E-Verify and will provide the federal
government with Form I-9 information for all new employees to confirm
authorization to work in the U.S. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: Qualified candidates will have experience with all of
the following: Experience providing customer service by phone, in
writing and/or in person Experience reviewing documents for completeness
and/or to take action on information submitted Well-qualified candidates
will also have: Experience working with tax laws (e.g., income, sales,
withholding, excise) Call center experience Experience explaining laws,
regulations and/or statutes Experience identifying or seizing assets
and/or determining ability to pay Experience testing system or software
changes \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 Other: Visit
wisc.jobs/Pages/Welcome.aspx to view each job opening and apply for each
State of Wisconsin job. The link
wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 will take you to only the
Wisconsin Department of Revenue job openings. If you are a current State
of Wisconsin employee, log on to your existing Employee Self Service
(ESS) portal to view and apply for State of Wisconsin jobs.

Attn: Human Resources - DEPARTMENT OF REVENUE
731 N 1st St Ste 6000
WAUSAU, WI 54403