Industrials and Energy Sector-Oil & Gas-US Managed Services-Senior Manager
Job description
The opportunity
EY’s Americas Consulting Managed Services is the leader in providing innovative and practical end-to-end managed services solutions. The team has assisted hundreds of companies across all industries to improve overall operational business processes or IT services within their organization by leveraging transformation, specialized talent, and innovation to accelerate costs savings and service performance improvement.
The Oil and Gas MS team is seeking an experienced and highly motivated Senior Manager to join our new
and growing team. Applicants should have an interest in understanding the longer term opportunities for enabling the growth of all the underlying solutions. This role will require supporting development and execution of strategies that drive business growth, market expansion, and competitive advantages, as well as lead the delivery of services. This Senior Manager will be responsible for supporting the relationships internal and external to the managed services organization and driving cross-functional collaboration to achieve overall business objectives. The ideal candidate will have a combination of analytical and problem solving skills, leadership abilities, managed services delivery management and the capacity to adapt to changing internal dynamics and market trends.
Key responsibilities
These roles and responsibilities can evolve and adapt based on the organization’s growth and trajectory, industry shifts, and strategic priorities. Key responsibilities include developing and executing on the organization’s strategic vision, collaborating with key stakeholders to align on areas of growth and expansion, and leading the delivery of services across a global, cross functional team. Key areas of focus for this role will include:
- Program management and Delivery: Lead the delivery of managed services and drive successful outcomes according to client objectives and key results. Spearhead the planning, execution, and governance of IT transformation projects and managed services across multiple geographies, with expertise in India delivery. Manage large-scale managed services engagements, delivering consistent results in customer satisfaction and service delivery. Ensure alignment with global standards and deliver measurable improvements in operational efficiency, service quality, and customer satisfaction. Oversee distributed, cross-functional teams delivering application development, maintenance, and operational support across diverse technologies to execute on digital transformation and operations projects. Establish governance frameworks and oversee the realization of value for multi-million-dollar engagements. Track progress and dependencies to identify and resolve any bottlenecks or challenges that arise. Develop and foster relationships with key client leadership and drive strategic alignment to client’s long-term vision.
- Service Transition Leadership: Manage the seamless transition of services, licenses, and assets during contract renewals, new engagements or advising customers on establishing Global Capability Centers in foreign geographies. Collaborate with cross-functional teams to establish robust frameworks for transitioning applications, resources, and processes, ensuring minimal disruption and adherence to agreed timelines and quality benchmarks. Develop and implement best practices for service delivery, leveraging proven methodologies and tools.
- Business development: Assist with potential account partnerships (i.e., strategic client
discussions with significant visibility) and expansion opportunities that align with the
organization’s growth objectives; assist with internal and external research to develop thought leadership and convey the value proposition. Also, support the internal and external relationships to facilitate that cross-functional collaboration across these opportunities.
- Data analysis: Develop and monitor key performance indicators and key risk indicators to
measure success, propose areas for optimization and improvement, and identify any lagging
indicators for escalation. Analyze results to identify key messages and narratives to cascade up to executive leadership.
- Communication: Activate the necessary communication channels to effectively distribute updates across the organization, foster a sense of belonging and inclusion for onshore and
offshore teams, support knowledge sharing, and contribute to organizational transparency especially during periods of heavy change.
Additional responsibilities include:
- Lead the delivery of managed services and drive successful outcomes according to client objectives and key results.
- Implement and standardize frameworks like CAST, Lean techniques, and Failure Mode Analysis to achieve cost-saving objectives and deliver client value.
- Streamline operational policies, processes, and tools to align with SLA and reporting requirements.
- Leverage sector and product expertise to advise team on how to, and directly participate I, the design and implementation of solutions to resolve challenges. Track progress and dependencies to identify and resolve any bottlenecks or challenges that arise. Develop and foster relationships with key client leadership and drive strategic alignment to client’s long-term vision.
- Specific focus on day-to-day delivery, with attention on the details of the client engagement.
- Activate internal and external marketing channels for socialization of the expanding solution catalogue and demonstrate adeptness at content creation with effective messaging and visual
appeal.
- Develop and maintain strong relationships with assigned stakeholders, acting as a trusted point of contact and trusted advisor
- Foster a culture of innovation by encouraging new ideas and creative approaches to business
growth
Skills and attributes for success
Possess an understanding of the Oil & Gas Industry, including emerging trends, best practices,
and regulatory requirements
- Experience with Oil & Gas-specific industry business processes and commonly used enterprise software in areas such as production revenue accounting, joint venture accounting, land administration, and production control
- Manage concurrent activities and prioritize work of complex strategic programs with tight
deliverables and a strong attention to detail
- Create effective state-of-the-business or point-of-view presentation materials for executive
updates, client discussions, and strategic pursuits
- Aptitude to analyze data and identify trends/observations to drive data-driven decision-making
- Leverage his/her background in communications and organizational problem-solving to solve for
executive level challenges
- Communicate issues and risks to project teams and stakeholders to provide visibility, facilitate
resolution and escalate when necessary.
To qualify for the role, you must have
- 10 years of experience in a related role
- A minimum of 2 years’ experience working in a consulting or managed services role within
Oil and Gas industry, a professional services firm, and/or accounting firm.
And at least one of the following:
- O&G Applications – IT application for managed services including SAP, Service Now and oil and gas industry specific applications and custom application development
- Data and Analytics – data management as a service
- Production Revenue accounting
- Land Services/administration
- Expertise in enterprise IT strategy, cloud services (AWS & Azure), IT Service Management, Agile frameworks, and system migrations.
- Proven leadership experience in managing digital transformation projects, large-scale transitions and managed services engagements.
- A results-oriented mindset, with a strong focus on empathy, proactive problem-solving, and relationship-building.
- Proven ability to manage multiple projects, prioritize tasks, and meet aggressive deadlines.
- Availability to travel as required by clients.
- Successful candidates should expect to work in excess of standard hours when necessary.
- A valid passport, or the ability to obtain one is required.
- A bachelor's or master's degree in business, finance or a related discipline.
What we look for
We’re looking for passionate leaders with strong vision and a desire to stay on top of trends in the risk and supply chain industries and be part of building something that has never been done before. If you have a genuine passion for helping businesses achieve their full potential, this role is for you.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Nearest Major Market: Houston