Shift Leader
Share job link
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Shift Leader
Dunkin’ Donuts Shift Leader Job Summary
Summary:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
- Maintain Operational Excellence
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
- Work in a Team Environment
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- Drive Profitability
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during shift
- Ensure all products are prepared according to Brand standards
Skills/Qualifications
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- High School diploma or equivalent, preferred
Competencies
- Passion for Results
- Understands and exceeds guest expectations, needs and requirements
- Develops and maintains guest relationships
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
- Guest Focus
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his/her role relates to others
- Problem Solving and Decision Making
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
- Interpersonal Relationships & Influence
- Develops and maintains relationships with team
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Shift Leader
912 Winston Plaza, Melrose Park, Illinois 60160 Location Melrose Park, Illinois, United States
We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great ...
-
Shift Leader
1410 Big Bend Rd, Ballwin, Missouri 63021 Location Ballwin, Missouri, United States
We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great ...
-
Shift Leader
1800 N. Lewis Ave, Waukegan, Illinois 60085 Location Waukegan, Illinois, United States
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee....
-
Shift Leader
422 Washington St, Waukegan, Illinois 60085 Location Waukegan, Illinois, United States
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee....
-
Shift Leader
21 S. Green Bay Rd, Waukegan, Illinois 60085 Location Waukegan, Illinois, United States
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee....
-
Shift Leader
1800 N. Lewis Ave, Waukegan, Illinois 60085 Location Waukegan, Illinois, United States
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee....
-
Shift Leader
3925 Fountain Square Pl., Waukegan, Illinois 60085 Location Waukegan, Illinois, United States
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee....
-
Shift Leader
2900 Belvidere Rd, Waukegan, Illinois 60085 Location Waukegan, Illinois, United States
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee....
-
Shift Leader
1609 Grand Ave., Waukegan, Illinois 60085 Location Waukegan, Illinois, United States
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee....
Jobseekers Also Viewed
-
Shift Leader
Location Dulles Town Center, Virginia, United States
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee....
-
Evening Shift Crew Member
Location Dalton, GA, US
Job Description. Description. Wanna make a LATTE’ DOUGH? DONUT wait come RISE with us #nogrease #nofryers. At Bluemont, we believe that everyone is better off for being here, which is why we made it our...
-
Crew Member
Location Hanover, Massachusetts, United States
OM MMS is currently hiring a Team Member to join our network! We’ll let you in on a little secret. while everyone knows that America Runs on Dunkin’, we know that. Dunkin’ runs on our incredible team members....
-
District Manager
Location Albany, GA, US
Job Description. Description. AMERICA RUNS ON DUNKIN/BASKIN, COME RUN WITH US. DUNKIN’S MISSION: OPTIMISM REFILL. YOU ARE ALREADY AWESOME, COME BECOME AWESOME(ER)AS A MULTI-UNIT MANAGER @ DUNKIN/BASKIN....
-
Assistant General Manager
Location Chattanooga, TN, US
Job Description. Description. American Runs on Dunkin'! Dunkin' runs on People! Join our team now for great opportunities to learn and grow. Our Assistant General manager position is the right hand to...