Lead Field Service Technician- Fire Protection Systems

Innovate to solve the world's most important challenges

As a Fire Field Service Professional here at Honeywell, you will play a critical role in providing field service support for our customers fire protection systems. You will be a part of a team of field service professionals, ensuring the successful execution of service activities and the delivery of high-quality customer service solutions. In this role, you will collaborate with cross-functional teams to develop and execute service plans, ensuring that all customer requirements are met. You will report directly to our Field Service Supervisor, and you'll work out of our Cleveland, Ohio location on a Monday through Friday work schedule with On Call responsibilities on a rotating basis. This is a physically demanding position and will be lifting 35 ft fire poles overhead for extended periods of time. 

In this role, you will have a significant impact on the success of our field service operations. You will be responsible for being part of a team of service professionals providing support to resolve complex customer issues and driving improvements in our service processes. At Honeywell, our field service professionals play one of the most critical roles in supporting our customers.

KEY RESPONSIBILITIES

• Be a part of a team of field service professionals to provide fire protection system support.
• Deliver world class customer service.
• Collaborate with cross-functional teams to develop and execute service plans
• Solve complex technical issues
• Ensure adherence to quality standards and regulatory requirements
• Drive continuous improvement initiatives to enhance service processes and efficiency

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit:

YOU MUST HAVE 

• Passion for working in the Fire Life Safety field.
• Ohio fire license
• NICET II or working towards achieving
• Working knowledge of Notifier
• Minimum of 3 years of proven experience in field service of fire protection systems.
• Strong technical knowledge and expertise in fire protection technologies
• Strong knowledge of computers, programming, component replacement
• Willing to work in a physically demanding role, will be lifting 35-foot fire poles overhead for extended periods of time
• Strong customer service skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills

WE VALUE

• Bachelor’s degree in Engineering or a related field
• Ability to work independently and make sound decisions
• Ability to collaborate and work as part of a team
• Continuous learning mindset and willingness to stay updated with industry advancements
• Excellent communication and interpersonal skills
• Results-oriented approach and ability to drive projects to successful completion
• Strong problem-solving and analytical abilities

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.


THE BUSINESS UNIT

Meet fire threats with an integrated detect and response strategy. Fire protection begins with detection and response. We have experience equipping buildings of every size and complexity. We can scale solutions as needs evolve by connecting, enhancing, and automating life safety systems. Real-time protection, full compliance, and unmatched scalability. That's what you get when you combine the power of Honeywell XLS4000, Honeywell Self-Test, and Honeywell Connected Life Safety Services (CLSS). This new product suite is a game-changing, all-in-one, end-to-end fire and life safety solution that provides you with the technology you need to seamlessly protect your people, your property, and your assets.


Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
 

Additional Information

• JOB ID: HRD261017
• Category: Customer Experience
• Location: 2100 Apollo Drive,Brook Park,Ohio,44142,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.