Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you’ll do/Responsibilities
- Provide support for operations break-fix tickets, standards changes, maintenance and some small projects.
- Independently drive communications with clients, team members, offshore support team, other cross-functional teams, and third-party vendors daily. Responsibility within all phases of the application support & maintenance including design, build, test, implementation, and maintenance of the application.
The Team
Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues
Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization.
Qualifications
Required
- Must have a current Epic Willow Inpatient Certification
- 3+ years of recent experience on Epic Support & Maintenance
- Experience in application design, workflows, build, troubleshooting, testing, and support
- Great interpersonal and communication skills
- Remote work with the ability to work on-call evenings and weekends on a rotating schedule.
- Ability to travel 10% on average, based on the work you do and the clients you serve.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigrations sponsorship maybe available
Preferred
- Current Epic Beacon Certification and/or any additional Epic Certifications.
- Hospital or Clinic operations experience
- ITIL process knowledge
- Strong desktop skills including Word, Excel, PowerPoint
- Analytical /decision making skills
- Operate independently or with minimum supervision
- Excellent written and communication skills
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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