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Dispute Specialist
Date Posted: 04/23/2024
Job #: 3056257
Location: Grand Junction
Description
General Purpose
The Dispute Specialist assists customers, external and
internal, with electronic banking error resolution processing and various
duties within the Electronic Banking Department. This position will have
customer contact on a daily basis. The individual serving this role will need
to be able to explain the process to file an electronic fund transfer error
dispute as it relates to debit cards, credit cards, ACH, and consumer
international wires, and to investigate and make determinations regarding
submitted claims.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Investigate and process error disputes using software in a timely and
efficient manner.
Responsible for processing all error disputes received from locations or
directly from customers.
Conduct investigations of error disputes in a timely manner to ensure all
deadlines are met.
Assist with customer questions, responding by various forms of communication
...
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