Workforce Management Scheduler - KENOSHA, WI,
Job Information
Job Order ID :
WI3657343
# of Positions :
1
Minimum Education Level :
High School Diploma/GED
Experience Required :
Training :
High School Diploma/GED Equivalent
Duration :
Shift :
Unspecified
Hours per week:
40
Job Description
JOB REQUIREMENTS: Workforce Management Scheduler Kenosha Branch 12355
Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline!
As a Workforce Management Scheduler, you will coordinate call center
schedules and monitor staffing to ensure optimal coverage to deliver the
best-in-class experience our customers have come to love and expect.
Better together! This position is on-site, and we are looking for people
who share our passion. Position Responsibilities Build, publish and
maintain optimized schedules across Uline\'s national customer service
team. Manage all non-production activities to ensure proper staffing
levels are achieved to meet established service level goals. Analyze and
report on scheduling and staffing trends to provide overall coverage
improvement recommendations to leadership. Partner with management to
identify and drive Workforce Management (WFM) process improvements.
Support command center responsibilities monitoring real-time activities
and volume. Minimum Requirements High school diploma or equivalent.
Bachelor\'s degree preferred. 2+ years in customer service and / or
Workforce Management (WFM) with experience using WFM software. Microsoft
Excel experience with intermediate knowledge of formula definitions.
NICE WFM (IEX) scheduling system experience is preferred. Strong
multi-tasking, organizational and communication skills with excellent
attention to detail. Benefits Complete medical, dental, vision and life
insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 6% employer match. Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing
education. Bonus programs that include annual performance, sales goals
and profit sharing. Employee Perks First-class fitness center.
Beautifully maintained walking trails. About Uline Uline is North
America\'s leading distributor of shipping, industrial and packaging
materials. We\'re a family-owned company known for incredible service,
quality products and same-day shipping of our huge in-stock inventory.
With over 9,000 employees across 13 locations, it\'s time you joined
Uline. Uline is proud to operate as a drug-free workplace. All new hires
must complete a pre-employment hair follicle drug screening. #LI-CB2
#CORP (#IN-PPCS) Our employees make the difference and we are committed
to offering exceptional benefits and perks!Explore to learn more! EEO/AA
Employer/Vet/Disabled \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F71FD34267BA4670
Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline!
As a Workforce Management Scheduler, you will coordinate call center
schedules and monitor staffing to ensure optimal coverage to deliver the
best-in-class experience our customers have come to love and expect.
Better together! This position is on-site, and we are looking for people
who share our passion. Position Responsibilities Build, publish and
maintain optimized schedules across Uline\'s national customer service
team. Manage all non-production activities to ensure proper staffing
levels are achieved to meet established service level goals. Analyze and
report on scheduling and staffing trends to provide overall coverage
improvement recommendations to leadership. Partner with management to
identify and drive Workforce Management (WFM) process improvements.
Support command center responsibilities monitoring real-time activities
and volume. Minimum Requirements High school diploma or equivalent.
Bachelor\'s degree preferred. 2+ years in customer service and / or
Workforce Management (WFM) with experience using WFM software. Microsoft
Excel experience with intermediate knowledge of formula definitions.
NICE WFM (IEX) scheduling system experience is preferred. Strong
multi-tasking, organizational and communication skills with excellent
attention to detail. Benefits Complete medical, dental, vision and life
insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 6% employer match. Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing
education. Bonus programs that include annual performance, sales goals
and profit sharing. Employee Perks First-class fitness center.
Beautifully maintained walking trails. About Uline Uline is North
America\'s leading distributor of shipping, industrial and packaging
materials. We\'re a family-owned company known for incredible service,
quality products and same-day shipping of our huge in-stock inventory.
With over 9,000 employees across 13 locations, it\'s time you joined
Uline. Uline is proud to operate as a drug-free workplace. All new hires
must complete a pre-employment hair follicle drug screening. #LI-CB2
#CORP (#IN-PPCS) Our employees make the difference and we are committed
to offering exceptional benefits and perks!Explore to learn more! EEO/AA
Employer/Vet/Disabled \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F71FD34267BA4670
Company Information
Name :
ULINE INC
Application Information
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