Job Listing
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| Job ID: 14011214 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | SaaS Product Support Specialist |
| Work Type: | Work Days: Weekdays, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | See Job Description |
| Preferred Skills: |
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| Job Description: |
<strong>SaaS Product Support Specialist</strong> <br>
<br>The SaaS Product Support Specialist partners with the client's corporate and subsidiary companies to provide configuration and support services for various SaaS applications. Our client is employing a composable architecture under its Business Transformation Program and the SaaS Product Support Specialist will play a key role in the successful implementation of the platform and ensure that the business critical success factors are achieved.<br>
<br>Responsibilities:<ul>
<li>Support our business partners with configuring various SaaS-based solutions (such as finance, customer data platform, product information management platform, and digital asset management platforms).</li>
<li>Act as tier 2 support for SaaS-based solutions and interact with vendors to resolve tier 3 issues.</li>
<li>Understand business partner use cases and provide expertise on how SaaS-based solutions can meet those needs.</li>
<li>Create SaaS usage metrics for quarterly reporting and to support use cases.</li>
<li>Review vendor upgrade release notes to understand the impact of changes to SaaS systems and supporting business processes.</li>
<li>Work with business partners to create product roadmaps for SaaS use cases.</li>
<li>Work with the data team to understand the classification and use of data contained within SaaS systems.</li>
<li>Work with the security team to configure appropriate SaaS security models.</li>
<li>Assist with testing new versions of SaaS applications</li>
<li>Work with technical writer/trainer to develop SaaS job aids and documentation</li></ul>Qualifications:<ul>
<li>Proven experience in configuring and customizing SaaS applications.</li>
<li>Strong understanding of cloud-based technologies and SaaS architecture.</li>
<li>Proficiency in programming languages and scripting (e.g., JavaScript, Python).</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Effective communication skills for client interactions and team collaboration.</li>
<li>Detail-oriented with a commitment to delivering high-quality solutions.</li>
<li>Familiarity with API integrations and data migration processes.</li>
<li>Experience with Microsoft Business Central, product information management, customer data platform, and manufacturing platforms</li></ul>Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.<br>
<br>If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/<br>
<br>Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.<br>
<br>Company Profile:<br>
<br>Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.<br>
<br>Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.<br>
<br>Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .<br>
<br>We look forward to working with you.<br>
<br>Beacon Hill. Employing the Future (TM)<br>
Refer to ID hgmad319saas_4652858 when applying |
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