WI3649625

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Position: Customer Service Technician II Reports To:
Manager I, Commercial Operations Location: Milwaukee, Wisconsin - HYBRID
The Customer Service Technician II works to review and process
Engineered Geared Product RFQ\'s and Orders for Regal Rexnord\'s IPS
Division utilizing a myriad of tools and robust standard operating
procedures. In this role, the CST2 interacts with our customers and our
Engineering, Design, Production, Finance, Sales, and Legal departments
to deliver a seamless customer experience through expertise, ownership,
accountability, and responsiveness. CST2 owns the process from RFQ to
order receipt through shipment and beyond. Our mission is to provide a
seamless & effortless customer experience through demonstrated product &
system expertise, ownership, accountability, cross-departmental
collaboration, and responsiveness. Our Customer Service Technician Role
is an excellent opportunity to join a forward-thinking, dynamic, global
Customer Support Team responsible for creating customer loyalty,
reducing customer effort, and delivering solutions at every step of the
customer journey, ultimately enabling growth. Join a team of highly
motivated professionals with \"can do\" attitudes, a willingness to
learn, and a passion for process improvement. Responsibilities:
Dedication to 80-20 overserve strategies Processes Engineered To Order
Request For Quotes (ETO RFQs) and Orders, utilizing established standard
operating policies & procedures, along with system tools, guide sheets,
drawings, and various job aids. Responsible for building strong customer
relationships and delivering customer-centric solutions Support
corporate initiatives designed to overserve our customers while
providing an effortless customer experience Responsible for daily
planning and prioritizing of work to meet commitments aligned with
organizational goals. With Initial Direction & Supervision, take on new
opportunities and tough challenges with a sense of urgency, high energy,
and enthusiasm Work with internal teams with a high sense of
accountability and urgency Work with multiple departments to assure
Request For Quotes (RFQs) and Orders are processed accurately, managed,
and shipped in a timely manner to customer expectations, as well as
resolve customer issues regarding order shipment issues such as damaged,
late, or incorrect products Develop a strong product/process knowledge
and participate in training initiatives Education, Experience & Skills
Required: High School diploma required College degree or equivalent work
experience preferred Two years of professional customer care experience
preferred Demonstrated proficiency in keyboarding skills Experience with
business tools such as SharePoint, MS Teams, Windows Operating Systems
preferred Basic to\... For full info follow application link. Equal
Employment Opportunity Employer: Female/Sexual Orientation/Gender
Identity/Minority/Veteran/Disabled \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/F4985771EBCA4213