The Welcome Center Specialist provides general receptionist and customer service duties including greeting and referring individuals, operating the telephone switchboard, maintaining the operations of the Welcome Center, and completes office-related procedures as outlined in the job description.

DESCRIPTION OF ESSENTIAL DUTIES:

a. Greets and refers individuals to appropriate staff or College services.

b. Provides information and telephone switchboard service for East Campus utilizing the software/system located at the primary Welcome Desk on campus.

c. Provides accurate general college information to individuals upon request; assists by referring to appropriate staff.

d. Coordinates schedule of student workers to ensure coverage of Welcome Center and phone lines during regular campus hours.

e. Provides switchboard training to the Welcome Center staff.

f. Communicates new or updated information to co-workers.

g. Creates and maintains job aids specific to Welcome Center functions.

h. Provides word processing and other clerical duties as needed.

i. Performs opening and/or closing procedures.

DESCRIPTION OF OTHER DUTIES:

a. Receives and routes East Campus Facilities work orders.

b. Calls students for notification of class cancellations and other information as appropriate

c. Resolves and logs vendor machine disputes.

d. Maintains confidentiality of information collected and distributed.

e. Performs other job-related duties as assigned.

f. Responsible for neat and clean work area.

OVERALL ACOUNTIBILITIES:

a. Demonstrates BHC core values.

b. Accuracy, efficiency, and timeliness of work.

c. Ability to work cooperatively with co-workers.

d. Ability to communicate in a pleasant manner with employees, students, vendors, and the general public.

PRINCIPAL WORKING RELATIONSHIPS:

a. Works directly and cooperatively with the Administrative Assistant to the VP for Instruction and Student Services.

b. Works directly and cooperatively with the Director of Operations.

c. Works cooperatively with all College personnel.

d. Works directly with College employees, current and prospective students, and the general public.

EDUCATION AND EXPERIENCE: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

a. High school diploma or recognized equivalent required. Some college preferred.

b. At least one year of telephone system and office experience preferred.

c. Must be able to demonstrate excellent communication skills.

d. Must be dependable, courteous, and able to meet/work with diverse populations.

e. At least a basic level of proficiency in Microsoft Office Word, Excel, and Outlook is required.

The above statements reflect the general details necessary to describe the principle functions of the described job; it is not an all-encompassing statement of all the work requirements that may be necessary to perform the job.

Black Hawk College does not sponsor employment visas.  

Black Hawk College is an AA/EEO employer.