WI3646743

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Description The Hilton Madison Monona Terrace is in
search of an energetic, outgoing individual to join our Front Desk team
as a Front Desk Agent! This position will greet and register guests,
provide prompt and courteous service, and close out guest accounts upon
completion of their stay. ESSENTIAL FUNCTIONS: Check guests in and out
of room. Able to provide accurate and appropriate information to guests
and customers. Input and retrieve information routinely from computer
systems. Make appropriate selection of rooms based on guests needs.
Responds to guest requests and handle guest issues or reports complaints
to management. Remain calm and alert, especially during emergency and/or
heavy hotel activity. Promptly answering telephone in professional and
clear manner. Input all information into computers to communicate guest
requests and complaints. Effectively deal with internal and external
customers, some of whom will require high levels of patience, tact, and
diplomacy to defuse anger, collect accurate information and resolve
conflicts. Answer guest questions regarding area or hotel, outlet
information and services. Greet and welcome guest as they arrive to the
hotel. Assist with luggage storage as necessary. Cash handling accuracy
including responsibility for House Bank. Perform other duties as
assigned. POSITION REQUIREMENTS: Ability to stand and move throughout
the front office and continuously perform essential job functions.
Ability to read, listen, and communicate effectively in English, both
verbally and in writing. Ability to access and accurately input
information using a moderately complex computer system. Hearing and
visual ability to observe and detect signs of emergency situations. High
school diploma or equivalent required. BENEFITS: Medical, dental, vision
and life insurance offered for eligible full time associates following
90 days of employment 401K available for eligible associates following
90 days of employment Paid vacation time for eligible associates
following 1 year of employment Free meal per shift Free employee parking
Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
Discounted movie tickets Ability to transfer within the company Hilton
branded training We are dedicated to the advancement, training and
education of our associates and support promotion from within Marcus
Corporation We are an equal opportunity, affirmative action and drug
free work place This employer participates in E-Verify \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DF35F034797D49B7