Job Description

Overview        
The Technical Service Administrative Assistant is a non-exempt position. The Technical Service Administrative Assistant reports to the Technical Service Management Team. The position is responsible for assisting the Technical Service team with customer paperwork including return equipment and calibration requests, and software customizations.        
Essential Functions         
•    Create Return Material Authorizations for customer returns and calibration of equipment.
•    Create and monitor the monthly repair report.
•    Prepare and monitor distributor lead follow-up reports.
•    Create and monitor reports for outstanding customer equipment.
•    Provide customers with requested equipment, software, and or test kit documentation including SDS files, Certificates, and/or operator manuals.
•    Create incident trend reports and returned equipment failure reports.
•    Assist with documentation of customer issues and creation of customer orders for replacement equipment.
•    Assist with customer sample testing and/or equipment calibration.
•    Write Standard Operating Procedures as needed.
•    Assist with performing test cases included in software and or firmware validation.
•    Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.        
Knowledge, Skills & Abilities
Required:
•    High School Diploma, GED, or equivalent.
•    Previous Customer Service Experience.
•    This is a full-time position, Monday through Friday, 8:30 a.m. to 5:30 p.m.
•    Sound working knowledge of MS Word, MS Excel, MS PowerPoint, and Outlook.
Preferred:
•    Strong ability to work with computers and software components.
•    Foreign language skills, particularly French. Spanish, Chinese, and/or Japanese also desirable.            
Physical Requirements:
•    The person in this position frequently communicates with the Technical Support team. This person should have excellent communication skills and be well organized.
•    This position regularly works in an office environment; must be able to read and understand technical manuals.
•    The person in this position must be able to remain stationary for an extended length of time.
•    The person in this position must be able to occasionally lift 50 pounds.
•    The physical requirements must be performed with or without accommodation.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

How To Apply

Not Specified