Job Listing
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| Job ID: 13914726 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Desktop Support Technician I |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Associate's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Description
Position at Lifespark
Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.
Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired.
Lifesprk Benefits include:
Annual Reviews/Raises
PaidTime Off - Vacation Time
Medical, Dental, Vision benefits forFull Time Hires
Short-Term Disability & Long-Term Disability Insurance
Life Insurances
401k + Company Match for full-time and part-time employees
Referral bonuses
Career path to other positions within our growing company!
We are seekingaDesktop Support Technician I
Location:Main Office -
ScheduleMonday - Friday 7:00am-4:00pm
Position Functions and Responsibilities
Provide first level Deskside support by identifying, analyzing, and solving customer reported problems with systems/applications, over the phone, email, instant messaging, and in person
Own the responsibility of tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur
Determine when tickets need to be escalated to other levels or groups and escalate them accordingly
Report progress to clients and notify them of resolutions
Act as liaison between users and internal IT
Create tickets for all client interactions
Create both internal and user-facing documentation
Participate in a rotating on-call 24x7 shift
Support walkup user inquiries and create tickets from these interactions
Support and troubleshoot software applications
Support and troubleshoot hardware (laptops, printers, phones, tablets)
Manage work to meet business requirements and service level agreements of Lifespark
Follow established protocols for HIPAA compliance and other security client records
Professional demeanor: adhere to all performance standards in Lifespark Employee Handbook
Additional responsibilities as assigned
Qualifications
Education
Associates degree in Computer Science or equivalent work experience
Knowledge, Skills and Abilities
1 year of experience with helpdesk/desktop support in a professional environment (healthcare environment preferred)
Ability to support a rotating 24x7 on-call shift
Must be able to prioritize own work and manage time accordingly
Advanced level knowledge of Windows 10 operating system and Microsoft Office 365
Experience with installing and configuring software on windows-based computers
Experience with computer hardware and components for desktops and laptops
Experience configuring corporate email on person mobile devices
Ability to support remote users via phone, remote access, VPN
Experience supporting mobile devices (phones, tablets)
Background in managing tickets through a ticketing system (FreshService preferred)
Requires strong problem solving, time management, flexibility, and communication skills
Must have the ability to multi-task, organize and document many tasks at one time
Must have a strong background in Customer Service
Experience supporting EMRs preferred
Must have a data-capable smartphone for authenticators and business applications
It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.
Refer to ID 78131679 when applying |
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