Position: Fulltime
Shift: Day
Hourly: $20.00-$24.00 (based on experience)
The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.
Responsibilities:
- Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate
- Invoice customers at time of closing order>confirm price table accuracy/customer billing information
- Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.
- Compiles repair details in Transman for onsite units and road service trucks.
- Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.
- Develops estimates and communicate immediately 10% variance
- Adept and proficient at Transman, TMW and all required Microsoft Suite tools used.
- Adept and proficient with all shop related operating procedures, processes and workflows
- Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement)
- Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.
- Knowledgeable and supports Safety, ELD & CSA communications with Drivers
Benefits:
- Aetna (offer 2 plans)
- Company Sponsored HRA card (Health Reimbursement)
- Dental
- Vision
- Pet Insurance / Pet Discount program
- Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD)
- Company Sponsored Group Life Insurance (1x annual salary)
- EAP- Employee Assistance Program
- Wellness Program
- Profit Share Program
- 401K Company Match
- PTO (Paid Time off)
- 6 - Paid Holidays
