Market Manager / Outside Sales

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary: Market Manager responsibilities include developing long-term relationships with a portfolio of real estate partners, connecting with key business executives and stakeholders. This position will liaise between partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The incumbent will manage and develop partner accounts to initiate and maintain favorable relationship with clients, and is responsible for meeting sales objectives and growth of assigned accounts.The Market Manager compensation package includes a Base Salary and Commission target.

Responsibilities:

• Be the primary point of contact and build long-term relationships with real estate partners.

• Develop a trusted advisor relationship with key accounts, partner stakeholders and executive sponsors.

• Take daily actions to open and foster real estate relationships and to drive sales production (orders and sales) that meet company requirements.

• Ensure the timely and successful delivery of our solutions according to partner (and customer) needs and objectives.

• Contribute to national relationships in your territory (ex. Anywhere or HSoA agencies in your market).

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

• Forecast and track key account metrics; enter all sales related activities into company designated CRM.

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations, and representing our brand(s) at industry events.

• Responsible for keeping current partners satisfied and delivering exceptional client service on a day-to-day basis.

• Help partners through email, phone, online presentations, screen-share and in person meetings.

• May assume other duties as applied.

Qualifications

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor’s degree preferred

Minimum Experience required: 5+ years of experience and proven results in a sales capacity, 2+ years of experience in home warranty and/or real estate industry preferred

Required Skills:

• Satisfactory problem-solving skills to help resolve customer complaints or needs

• Excellent verbal and written communication skills to communicate product ideas to clients

• Up-to-date understanding of the industry’s consumer behavior

• Strong customer service and interpersonal skills for dealing with different types of customers and clients

• Exceptional analytical skills for analyzing client data

• Time management and multitasking skills in order to handle multiple tasks and clients at once

• Advanced motivational and negotiation skills

• Strong organizational skills and attention to detail

#INCSC

Other/State Specific

This role pays between $53,700 to $80,500 and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US-WA-Seattle

ID 2024-3447

Category Sales

Type Full Time

Company AHS American Home Shield Corp