Job Details

POSITION TITLE: Care Manager

RESPONSIBLE TO:  Executive Director/Owner

JOB SUMMARY

Responsible and accountable in caring for residents as directed by the Manger, supervision, and training of staff, and ensuring the facility has all needed supplies to operate the company. All duties and standards within this document shall be performed according to established policies, procedures, and guidelines of the facility.  Assist in the daily operations of managing the facilities and staying on budget.  

PRIMARY JOB DUTIES

(Any position may not include all the duties listed nor do the examples include all of the tasks that may be performed.)

1) Staffing

1. Train new employees on orientation check list, new hire checklist, medication checklist
2. Training new hires on medication administration, employee handbook, policies, procedures, and state guidelines
3. Conduct In-services on a quarterly basis and following AAA1-B training requirements
4. Be responsible for monthly Medication change over
5. Handling any Resident or Family member complaints concerning employee behaviors
6. Train staff and on Resident activities to be completed daily
7. Train staff on how to clean resident rooms, use laundry equipment, safety protocol
8. Train staff on all ADL’s and blood pressure, pulse & respiration rates, food & fluid intake, and outputs
9. Train Staff to react to people entering the building and exiting the building.  Train staff on phone etiquette.
10. Train Staff to always know whereabouts of residents both in the home and in the community
11. Train staff on food prep & universal precautions
12. Evaluate staff twice a year in partnership with Executive Director
13. Be a leader by providing vision and inspiration to peers and subordinates.
14. Take responsibility for subordinates’ activities; make self-available to staff; provide regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback; continually works to improve supervisory skills.
15. Inspect Resident Hygiene books daily and do a visual inspection of Residents to ensure correct care was provided.
16. Inspect Communication books (legal document) to ensure Resident information is being communicated correctly.
17. Manage On call phone/Assist with shift coverage as needed.

2) Communication

1. Informs Administrator and Resident Family/Designated Representative of any/all pertinent information regarding changes in resident’s condition or care.  Note: This applies to all resident falls regardless of the perceived impact of the fall
2. Effectively relates to and interacts with residents, families, visitors, and staff and outside companies
3. Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
4. Records observations and care interventions on appropriate forms.
5. Records patient notes, weights, vitals, and other information pertinent to the continuation and development of resident care.
6. Communicates to supervisor or manager possible improvements that can be made to company productivity/procedures.
7. Communicates to management possible issues with DCW with proper documentation.
8. Train new hires on proper forms of communication.

3) House Responsibilities

1. Communicates to Operations Manager on needed supply inventory.
2. Walk buildings daily to ensure house is clean. Orderly, state guidelines are being followed, and resident care complete.
3. Removes, labels, and reports any malfunctioning equipment.  Ensure broken equipment is repaired or replaced.
4. Ensuring there is management coverage 24/7
5. Actively participates in quality management and continuing education activities.
6. Audit Med cart at a minimum of 2 times per week

4) Resident Care

1. Ensure Resident books are maintained to state guidelines.
2. Handle emergency situations appropriately according to procedure manual and state guidelines.
3. Capable of doing a walk through for new placement and filling out new resident paperwork to company guidelines.
4. Ensure Resident care & activities are done daily.

5) Competencies in ability to perform the following:

1. Problem solving skills – Identifies & resolves problems in a timely manner, gathers & analyzes information, and develops solutions.
2. Customer Service – Manages difficult or emotional customer situations.
3. Co-operations – Establishes and maintains effective relations with tact & consideration.
4. Teamwork – Exhibits objectivity & openness to other views, give feedback, creates positive team spirit, success of team above self, & support efforts to succeed.
5. Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

JOB SPECIFICATIONS

1) Education:b High School Graduate

2) Age: Not less than 18 years of age.

3 Health: Negative TB test results

4) Credentials: CPR and First aid certifications required

5) Skills: Basic literacy skills; good command of English language demonstrated through verbal and written communication.

6) Training:                          Shall be competent in the following areas:

1. Reporting requirements.
2. First aid and CPR
3. Cardiopulmonary resuscitation
4. Personal care supervision and protection
5. Safety and fire prevention
6. Prevention and containment of communicable diseases
7. Resident rights
8. Medication administration
9. Employee wellness
10. Supervisory skills
11. Staff management

7) Physical effort:                Ability to perform required duties without physical restrictions.

1. Must be able to see, hear, walk, speak, read, and perform manual tasks with or without accommodation, and care for oneself with little or no difficulty.
2. Must be able to independently lift to 50 pounds
3. Must be able to move or reposition residents of any weight or size with the assistance of another person or a Hoyer lift.