Job Description
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!
Job Description:
WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
We are currently seeking a Quality Assurance & Compliance Consultant. This is a remote position. Open to qualified candidates within the United States.
WHAT YOU NEED TO KNOW: The Quality Assurance & Compliance, Consultant ("Consultant") reports to QAC's Vice President, Training Services' Quality Assurance & Compliance department ("QAC"). The Consultant investigates, analyzes, reports on, and resolves or escalates cases assigned to them from the date of case assignment through the date the case is closed. These cases are related to the delivery, marketing, sale, use and reporting of Red Cross courses, course materials, classes, and Class Posting Service. The Consultant is also responsible for protecting the quality and integrity of the Red Cross's training programs (which are developed, marketed, managed, and administered through Training Services) and the use of Red Cross intellectual property-all pursuant to applicable Training Services' policies, procedures, written agreements, guidelines and manuals (each and collectively, "Requirements"). It is of critical importance to the Consultant role that they perform their responsibilities with limited supervision and guidance and that they are competent subject matter experts in the Requirements.
WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Under limited supervision, the Consultant.
Investigates, resolves and/or escalates assigned cases pursuant to applicable Red Cross Requirements in an expeditious manner.
* Collects and analyzes information and data from multiple sources to conduct thorough and fair investigations of assigned cases.
* Prepares written reports regarding the status and resolution of their assigned cases, which reports are accurate, relevant, complete, and written in a clear and concise manner.
* Supports and works collaboratively with the Product Department's development of Red Cross training products and services offered or contemplated to be offered to internal and external stakeholders.
* Works collaboratively with Training Services' Products, Sales, Information Technology, Service Delivery and Training Support Center business units to support the development, documentation and execution of applicable courses, programs, directives, policies, and compliance with the Requirements.
* Recommends final outcome(s) due to noncompliance with the Requirements on assigned cases to QAC's Vice President, which outcomes are intended to maintain the quality and integrity of Red Cross's training programs, course materials and courses, proactively preventing/mitigating risks of loss or adverse consequences to Red Cross's brand and intellectual property rights.
* Coaches internal and external stakeholders on compliance with the Requirements pertaining to the delivery of, and admirative responsibilities associated with, Red Cross course training courses, with limited supervision.
* Provides, support and guidance to internal and external stakeholders having an interest in the outcomes of the Consultant's determinations regarding compliance with the Requirements.
* Communicates clearly and effectively with internal and external stakeholders regarding (1) information and data relevant to the case, (2) determinations pertaining to compliance with the Requirements and (3) proposed and approved case outcome(s) on assigned cases.
* Represents QAC by demonstrating subject matter expertise in Red Cross training courses and delivers presentations to internal and external stakeholders, as QAC's Vice President may assign, from time to time.
* Develops substantive course content for presentations to internal and external stakeholders, as QAC's Vice President may assign, from time to time; and
Completes such other duties, as QAC's Vice President may assign, from time to time.
* Standard Schedule: Monday-Friday 9:00am-6:00pm EST
* Pay Information: The salary range for this position is $77,904-$103,872 Note: that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.
This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.
WHAT YOU NEED TO SUCCEED:
Bachelor's degree required.
Minimum 7 years of related experience or equivalent combination of education and related experience required.
Strong mastery of skills and knowledge as a subject matter expert in two or more Red Cross training courses
Demonstrated knowledge of Red Cross course training courses, instructor manuals, instructor, instructor-trainer, and educator programs, including associated processes and course materials
Previous experience as a Red Cross Instructor, Instructor-trainer, or educator
Excellent oral and written communication, organizational and interpersonal skills
Strong attention to detail and accuracy
Strong ability to effectively and promptly handle multiple priorities and analyze and communicate viable solutions to cases assigned.
Proficient in Salesforce, Excel, Power BI, PowerPoint, and Microsoft Office applications, with limited supervision and assistance
Ability to travel occasionally.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e., business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Knowledge of The American Red Cross training courses.
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
* Medical, Dental Vision plans
* Health Spending Accounts & Flexible Spending Accounts
* PTO + Holidays
* 401K with 5% match
* Paid Family Leave
* Employee Assistance
* Disability and Insurance: Short + Long Term
* Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
