WI3643635

1

Bachelor's Degree

Bachelors Degree

First Shift (Day)

40

JOB REQUIREMENTS: B2B Customer Service Representative II - 50983
DESCRIPTION/RESPONSIBILITIES: B2B Customer Service Representative II
(Business to Business) Position Overview: Johnsonville, LLC and its
Members are committed to having the highest impact on our customers\'
success. Our Customer Service Team is committed to this goal and has an
excellent opportunity for a detail-oriented, proactive, energetic
individual, who is dedicated to exceptional customer service to join our
team. Responsibilities: \* Provide a high level of customer service and
value (knowledgeable, positive and professional), acting as a company
representative for internal and external customers. This includes: \*
Collaborate with customers, the sales team, brokers, distribution
centers and internal members on related customer service opportunities
\* Oversee customer orders and shipments for accurate items, prices and
delivery dates \* Regularly update internal and external customers on
order status and any issues \* Execute and analyze customer related
reports \* Act as the primary representative and contact for specific
customer accounts \* Manage the escalation of issues within the Customer
Service Team as well as facilitate cross-functional issue resolution \*
Perform root cause analysis to understand drivers of order failure in
support of process improvement \* Participate in and lead
cross-functional teams and meetings \* Monitor processes to identify
opportunities for continuous improvement \* Manage metrics and assist or
lead projects related to customers \* Be responsible for understanding
the complete order to cash process \* Build collaborative relationships
with customers by seeking to understand customer needs while educating
the customer on Johnsonville process requirements Date: March 6, 2024
Location: Global Sausage Headquarters, Sheboygan Falls, WI (Our office
is about an hour north of Milwaukee) Coach: VMI and Customer Service
Coach (We don\'t have bosses at Johnsonville. We have Coaches. They are
there to help you develop your talents. They cannot make you run laps.)
Member Status: Full Time, Hourly - Office Technical (At Johnsonville,
you are not an employee. You are a Member and, yes, Membership has its
privileges - like the ability to buy sausage at great discounts. Our
more traditional benefits are great, too.) Hours: 8:00 AM to 5:00 PM,
potential for overtime and holiday rotation Flexible Work: Potential to
work remotely 2-3 days per week Reason for We value the diversity of our
workforce and we embrace the principles of Equal Opportunity Employment.
M/F/Vet/DisabilityJohnsonville values the service Veterans and their
family members have given to our country. We support the hiring of
returning service members and military spouses. Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Education: \* Bachelor\'s degree
achieved/in process or significant equivalent experience required
Experience: \* 3-5 years\' experience in customer service or supply
chain is preferred Skills and Competencies: \* Strong focus on customer
success \* Creative problem solver and analytical, including the ability
to conduct a root cause analysis \* Proficiency with Business Software
(SAP preferred), and Microsoft Suite (Excel, Word, PowerPoint); basic
EDI knowledge a plus \* Excellent communication skills \* Ability to
develop and maintain relationships with customer accounts, brokers, and
sales team \* Organized, accurate and strong attention to detail \*
Ability to prioritize and manage time effectively \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?response_id=4a39a6141e47b6a0ae5aebbdf88252fd
Other: Applicants ONLY to apply via URL link provided! Qualified
females, minorities, and special disabled veterans and other veterans
are encouraged to apply.