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Configuration Analyst
Configuration Analyst
JOB SNAPSHOT
Cloud Operations Support Engineer
Taguig, PH
Our Current Cloud Operations teams is looking to expand as we continue to increase our use of the Azure Cloud. We currently provide end to end support for the various Azure subscriptions Globally.
We are looking for a Cloud Operations Engineer, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson’s clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of cloud offerings. Our team in Manila will be around 40 and we plan to grow further in coming years so you will be part of the initial start-up with other engineers/support professionals.
The line management will be Manila based but there will be a matrix line management to our Cloud Services team based in the UK.
The Role
The following are key responsibilities we are looking for BUT we are keen to recruit talented individuals who have a learning agility and looking to develop their career further in Cloud Operations. Candidates are expected to have majority of these skills but can develop expertise on the job. Full support will be provided by experienced engineers and a network of cloud specialists.
- Perform all key Service Management processes including change, incident, problem, monitoring, maintenance and specially handing service requests for 3 core applications.
- Specifically handle 24/7 L1, L2 and L3 oversight for Cloud Incident responses and excellent understanding of the end-to-end support process from client to different support escalation levels
- Manage, configure, respond and resolve Azure security alerts
- Perform platform, application(s) and network monitoring
- Perform patching of OS, monitoring/restoring backups and regular testing for DR/application recovery
- Provide support for production and non-production environments to ensure system update and expected service levels
- Develop and document processes based on operation incidents, technologies and tools used in those processes to resolve
- Building out Azure infrastructure for internal environments as part of operational acceptance
- Drive towards modern DevOps practices wherever possible; leveraging automation and infrastructure as code practices
- Implement Operational tools and requirements, e.g. monitoring solutions, high availability services
The Requirements
- Experience in deploying and managing cloud operations for a company using Azure, AWS, Google Cloud or other major cloud services.
- Experience as a DevOps team member developing and maintaining SaaS applications
- Experience in analyzing and mitigating security related issues and threats
- Design, generate and interpret operational reports related to system health status, capacity management and system performance management
- Experience in using infrastructure monitoring and privileged access management
Person Specification
- Excellent written and oral English communication skills
- Drive to investigate, lead and implement new technologies, recommend improvements and continuously develop the products we support
- Knowledge of agile development/SDLC processes and hands on participation in sprint planning meetings, daily stand-ups and sprint retrospectives with UK and Manila teams.
- Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.
- Excellent analytical and problem-solving skills to identify and respond to unexpected or disruptive events
- Communicate and share knowledge with wider team so there is continuous learning and knowledge transfer across the team
- Work and communicate effectively with colleagues, end-user clients and various levels/roles of management
- Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs
Qualifications that would be advantageous for the position:
- Microsoft Azure Certification (AZ-900, AZ-103/104 certified or equivalent)
- Driven to develop and achieve further certification; supported by the business with technical support and access to Microsoft exams
- Degree holder preferably in Information Technology, Computer Science or Computer Engineering.
- Familiarity with ITILv3 or ITIL v4
- Working knowledge of Microsoft Office products and of financial reporting (cost management and optimization)
WTW is an Equal Opportunity Employer
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
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September 11 @ 11:00 am - 2:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (Virtual)
August 28 @ 10:00 am - 12:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (Virtual)
August 28 @ 10:00 am - 12:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmThere are no upcoming events at this time.