Full TimeStamford, ConnecticutPosted 03/25/2025Business unit: MarketingAreas of interest: Leadership, Digital, OperationsRequisition Number: 2025-49948MST705
This posting has been extended beyond it's anticipated closing date.
JOB SUMMARY
We’re looking for a strategic and execution-focused Director of Digital Operations to support our high-performing Digital Retention team. This leader will be responsible for overseeing digital performance analytics, ensuring operational excellence, and bridging efforts between digital and offline retention programs. The ideal candidate is highly analytical, deeply collaborative, and able to translate complex performance trends into clear, executive-ready narratives.
MAJOR DUTIES AND RESPONSIBILITIES
Performance Management & Insights
Monitor and analyze the performance of digital retention initiatives
Own the digital retention data pipeline, ensuring timely, accurate, and actionable reporting
Provide weekly, monthly, and quarterly readouts to executive stakeholders, surfacing key insights, risks, and opportunities
Cross-Functional Coordination
Serve as the operational liaison between digital and offline retention teams (e.g. call centers, field teams)
Ensure campaign alignment across channels and coordinate timing, messaging, and audience strategies
Manage feedback loops to continuously improve customer retention efforts across touchpoints
Operational Excellence
Identify and implement tools, processes, and workflows that enhance digital retention efficiency
Drive data governance practices and partner with analytics, marketing ops, and SDIT teams to optimize data quality
Support budget tracking, vendor relationships, and KPI alignment across the digital retention ecosystem
Team Leadership & Influence
Lead a small team of analysts and operations specialists (as applicable)
Act as a thought partner to digital retention leadership, helping to shape roadmap and strategy
Foster a culture of accountability, innovation, and continuous improvement
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner.
Work through complex, enterprise level issues with a methodical approach.
Possess a self-motivated, competitive spirit and desire to manage and motivate team.
Carry a positive and professional demeanor.
Detailed orientated with exceptional analytical skills.
Ability to effectively negotiate with vendors and partners to drive optimal sales volume.
Knowledge of sales strategies and procedures
Knowledge of pricing, contract and billing procedures
Ability to travel to multiple locations.
Knowledge and ability to use computer and software applications.
Expert knowledge of telecommunications products and services
Outstanding leadership skills to function as a strategic business leader able to align with company.
Advanced knowledge of all functions and related tasks in the area of retail and sales operations
Required Education
Bachelor’s degree or equivalent industry experience required.
Required Related Work Experience and Number of Years
Management experience 10+ years
Sales management experience in the cable/telecommunication industry 8+ years
Program management experience 5+ years
Digital marketing experience with a proven track record of driving performance 3+ years
WORKING CONDITIONS
Office environment
MST705 2025-49948 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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