Automotive Dealership Service Advisor (Marlton)

SERVICE ADVISORS NEEDED FOR THE #1 HYUNDAI AND GENESIS DEALERSHIPS IN THE EASTERN REGION

COME JOIN BURNS HYUNDAI AND GENESIS OF CHERRY HILL!!!

WE OFFER:

• Industry competitive weekly salary, plus monthly bonuses based on production and customer satisfaction scores
• Busy Service departments with an abundance of daily appointments
• Choice of three health insurance plans; you choose the plan best for you and your family
• Choice of two Dental plans
• Paid vacation up to 4 weeks
• 401(k) retirement plan with company match
• Choice of two Vision and eyeglass plans
• Company paid life insurance
• Training program
• Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently via voice, text and e-mail
• Review the complementary online inspection report with the customer, noting any safety items or maintenance needing attention
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Follow policies and procedures written by the manufacturer

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience in a customer service environment with “face to face” interaction a plus
• Above average energy level
• Ability to work in a fast paced, process driven environment
• Desire for a long term career with a growing organization
• Personal and professional integrity

Schedule:

• Monday to Friday
• Weekends