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Manager, Guest Services (DGS)
Date Posted: 03/16/2025
Job #: 3562758
Location: Englewood
116 Inverness DrSte 280,Englewood,Colorado,80112,United States of America
The Admissions Operations Manager is responsible for ensuring the
performance, productivity and efficiency of his/her team. The manager will
have 2-3 direct reports (Supervisors) who each oversee 8-12 teammates.
They will be expected to provide excellent customer service to internal and
external customers/partners and support the needs and goals within the
organization to ensure a high-quality standard of service. This role will
require extensive engagement with RODs/DVPs to develop and execute new and
creative strategies that drive Village wide metrics around growth. The
Operations Manager will also be expected to develop and implement new
processes and strategies that will improve the efficiency and profitability of
departmental and organizational operations.
Essential Duties & Responsibilities
Responsible for successfully maintaining overall performance metrics including
but not limited to: Service Level Agreements, Cycle Time, placement
rates and other KPIs. TM adherence to process and service levels are key
contributors to ensuring placement and generating $31M/TM in revenue each
year ($620M per Manager)
Responsible for the coaching, development and successful growth of the
Supervisors that report to them, responsible for the overall operations of
placement requests within their area of responsibility
Manage and increase the effectiveness and efficiency of the Guest Services
team through improvements to each function as well as coordination and
communication between support and business functions (ROPs, IMT, Field
...
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