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Technical Assistance Center Technician - Temporary
Date Posted: 04/21/2024
Job #: 3055276
Location: Englewood
About us
One team. Global challenges. Infinite opportunities. At Viasat, we're on a
mission to deliver connections with the capacity to change the world. For more
than 35 years, Viasat has helped shape how consumers, businesses,
governments and militaries around the globe communicate. We're looking for
people who think big, act fearlessly, and create an inclusive environment
that drives positive impact to join our team.
What you'll do
Incident isolation, triage, and critical issues to DevOps engineering
resources during network outage events that require coordination among
multiple resources
Interact with physical and virtual network components in order to perform fix
actions
Handling Tier 3 sophisticated single-customer issues
Coordinating and dispatching vendors to our SAN, Gateway, and Core node
sites to fix, or replace hardware equipment at the sites
Handle ticket queues and responses to external vendors and partners with
strict service-level agreements
What are the real-world implications of your work?
As a member of the Technical Assistance Center your communication,
coordination, and collaboration is what maintains network and RF hardware
availability for the customers.
...
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