Service Coordinator, ICCS(Intensive Community Care & Support Services)

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Together we can make a difference. 

Eliot is committed to employee growth & retention by offering a comprehensive total rewards package including but not limited to:

•  75% Company Contribution to Medical and Dental Insurance
•  12 Paid Holidays, 15 to 20 Vacation Days Annually, 12 Sick Days Annually
•  401(k) Retirement Plan with Employer Match
•  100% Company-Paid Life & Accidental Death Insurance
•  100% Company Paid Short & Long-Term Disability Insurance
•  $3000 Employee Referral Bonus
•  $3000 Annual Tuition/Professional Development Reimbursement
•  Opportunities for growth internally within our 100+ programs across Massachusetts
•  Comprehensive Staff Orientation, Training Programs & Professional Development Assistance
•  FSA, Dependent Care, transportation reimbursement

The Eliot Center is seeking strengths based/trauma informed Service Coordinator for our Intensive Community Care and Support Services. The ideal candidate will have a Bachelor's degree in Psychology (or related field) and at least 3 years of experience working with individuals with mental illness and co-occurring medical and/or substance use disorders.

Our multi-disciplinary team of psychiatrists, psychologists, social workers, mental health counselors and other professionals administer a full range of clinical and support services, resulting in a comprehensive collaborative approach to treatment.

Responsibilities:

• Engage and contact newly referred consumers within 24 hours of referral complete assessment(s) and initiate service planning.
• Participate in all service planning and interagency Planning Meetings both internally and externally as directed.
• Provide side by side interventions to consumers that focus on problem solving, skills training, modeling behavior optimism and encouragement.
• Develop and implement a goal-oriented service plan in accordance with Quality Improvement Standards, sound practice, and in collaboration with consumer and treatment team.
• Facilitate consumer treatment compliance and community stability through use of aggressive outreach, education, support, hands-on assistance and teaching consistent with identified service provision goals.
• Reassess consumer needs on an ongoing basis and conduct concurrent reviews with insurers as needed.
• Document all clinical and collateral contacts as well as case management activities in the medical record on the day of service provision.
• Utilize motivational interviewing, trauma informed care and other best practices with all aspects of service delivery. 
• Manage and oversee the day to day needs and overall service delivery of consumers in the program.

Schedule: Monday-Friday, 9am-5pm

Compensation: Based on experience.

Eliot is committed to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.

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