Job/Position Description Customer Service Rep I works under the supervision of the Manager I of the Laboratory Reporting Branch. Responds to telephone/fax/email requests from health care professionals for laboratory test results. Prints all laboratory test results using the Labware, Harvest and Perkin-Elmer computer systems. Reports out Rabies results up to three times daily. Verifies, generates and distributes master submission forms. Assist with other Laboratory Reporting Branch duties as needed. Supports the creation of a laboratory-wide safety culture by serving as a liaison to the Safety Office to ensure a healthy and safe workplace. Works Saturday's as needed. Essential Job Functions Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (35%) Responds to request by phone, fax or email from health care professionals requesting confidential patient test results using current LIMS systems (Harvest, Labware, Perkin Elmer) following all HIPPA policies or route to appropriate personnel. (35%) Prints laboratory reports using Labware, Harvest and Perkin-Elmer computer systems. Prints reports according to stated times established for each computer system. Prepares and delivers reports to mailroom by 11:30 daily. Removes all inter-agency reports and sends via inter-agency mail. (10%) Reports out, verbally, Rabies test results to submitter and if necessary to Public Health Regions, depending on final test result. (10%) Verifies, generates and distributes Laboratory submission forms as requested. Ensures all information is correct prior to distributing. Provides monthly totals of the number of calls received and the number of duplicate reports generated. Performs all tasks according to the Standard Operating Procedure (SOP) manual. (5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or continuity of operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. (5%) Supports the creation of a laboratory-wide safety culture by serving as a liaison to the Safety Office to ensure a healthy and safe workplace. Registrations, Licensure Requirements or Certifications Knowledge Skills Abilities Knowledge of modern office practices Knowledge of and ability to work with confidential medical records/files/information Skill in written and verbal communication Skill to perform task with a high degree of accuracy and paying close attention to detail Ability to communicate and interact effectively with members of the public; to respond to public inquiries in a timely manner; to implement administrative procedures; and to interpret rules, regulations, policies, and procedures Ability to prioritize work, manage time effectively and meet deadlines Ability to daily make quick rational decisions; work independently in fast paced/stressful situations Ability to work well with others as a team member Ability to handle multiple tasks at a time Initial Screening Criteria At least one year experience in providing customer service via telephone. Experience in working in the healthcare setting. Experience working with confidential material. Experience in working with internal and or external customers. Additional Information Requisition Number 599094 Work Schedule: Must be willing to work holidays and weekends; al https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=599094 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.