Technical Operations Manager, Techstop Support
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Minimum qualifications:
- Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.
- 5 years of technical experience working as an individual contributor.
- 5 years of experience managing a team of engineering or technical operations professionals.
- Experience with operating systems internals and administration or networking.
Preferred qualifications:
- 3 years of experience building, hiring, and developing a team.
- Experience leading regionally or globally distributed teams.
- Experience identifying opportunities to improve team efficiency and effectiveness through automation.
- Experience leading people through change while maintaining the ability to adjust to changing technology and make decisions with limited information.
- Ability to prioritize and manage across multiple, often time-sensitive initiatives.
- Excellent organizational, communication, leadership, and customer service skills.
About the job
Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Inspire, grow, and develop talent while setting direction for the team, and lead through outcomes rather than tasks.
- Collaborate with partner teams and leadership to achieve shared objectives, provide strategic insight, and lead continuous improvement efforts in customer service and operations.
- Oversee the design and operation of various cloud-based services, systems, and applications. Drive results by analyzing information needs and specifying technology to meet those needs.
- Direct regional operations and set priorities between systems development, maintenance, and operations. Identify process improvement opportunities and deliver on strategic initiatives.
- Lead hiring and career development for the team across a variety of technical disciplines.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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