WI3671037

1

High School Diploma/GED

High School Diploma/GED Equivalent

$23 + hourly

Unspecified

40

JOB REQUIREMENTS: Job Description Pay: \$23 per hour The Housekeeping
Supervisor brings joy to families at Great Wolf Lodge by acting as a
core driver of front line efficiency and effectiveness in the
Housekeeping department. This leadership role is critical in the
selection, training, staffing, and coaching of front line staff to
ensure the safety, quality, and timeliness standards of the guest
experience. Essential Duties & Responsibilities Leads and mentors
housekeeping staff daily to ensure cleanliness standards and operational
efficiencies are met or exceeded. Ensures the turnover of all vacant and
clean rooms in a timely manner; verifies stayovers, reports early check
outs, and communicates issues and discrepancies with front office.
Provides coaching, encouragement, and recognition to pack members when
necessary. Understands and champions Great Wolf policies and procedures,
and collaborates with Housekeeping leadership in performance management
of the department and its Pack Members. Understands and participates in
scheduling of staff, labor management and forecasting. Participates in
the development and execution of training programs for new hires as well
as ongoing training for Pack Members. Creates and schedules daily
assignments, daily and weekly projects, and optimizes staff to ensure
lodge cleanliness and performance. Conducts daily stand up meetings with
Room Attendants and House Attendants in order to prioritize the day and
facilitates feedback from Pack Members. Escalates pack feedback to
leadership. Inspects guest rooms for cleanliness, damage, supply levels,
maintenance issues, and temperature control, and reviews results with
Room Attendants; coaches and drives accountability and performance
improvement. Ensures linen storage rooms, trash rooms, and housekeeping
carts are clean, organized, and properly inventoried for the next day\'s
activities; ensures and promotes safety standards in these areas.
Supervises activities of staff and area to ensure compliance with resort
standards, including the management of time and attendance. Participates
in recruitment process and selection of talent for the housekeeping
department. Assists with regular state of the team meetings and helps
plan engagement activities for pack members. Ensures the completion and
proper communication/escalation of maintenance work orders and other
concerns to the appropriate department. Schedules deep clean and carpet
care based on bi-yearly schedule and guest comments. Basic
Qualifications & Skills High School diploma or equivalent experience
Minimum of 1 year experience in a Rooms Division supervisor or similar
supervisor position Prior hospitality or housekeeping experience or
equivalent formal education Experience with Microsoft Office and general
software systems; proficiency in Excel, Word and Outlook Experience with
HotSos or similar system Demonstrated interpersonal and verbal
communication\... For full info follow application link. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/40EF93AC07B34233