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Customer Service Representative - Utility Billing
Date Posted: 05/02/2024
Job #: 3062433
Location: Glenwood Springs
POSITION SUMMARY:
The Customer Service Representative performs a variety of general office and
accounting duties in maintaining varied fiscal records and systems for the
City, including processing payments and account inquiries, preparing
monthly billing, providing front desk and telephone customer service, and
providing transactional and historical records upon request.
ESSENTIAL FUNCTIONS:
Processes online, mail-in, phone, and in-person payments for
utilities, licenses, taxes, and other fees.
Answers questions regarding billing and utilities in a timely fashion while
retaining a friendly and empathetic demeanor, may transfer outside calls to
the appropriate department.
Interacts regularly in a professional manner with internal and external
customers from diverse backgrounds and with varying degrees of communication
skills.
Establishes and maintains effective, collaborative working relationships
with City employees, supervisors and the general public.
Processes, posts, and enters payment and refund information for
residential and commercial accounts, maintains accurate records of all
transactions.
Provides information to title companies for closings and communicates with
Electric and Water Department field technicians to verify meter reads.
...
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